11-09-2017
15:18
- last edited on
11-10-2017
07:10
by
AlejandraFitbit
11-09-2017
15:18
- last edited on
11-10-2017
07:10
by
AlejandraFitbit
I've had my Blaze for about a month, in that time it notifies me whenever I get a text or another notification from various apps but has never notified my of a phone call. Can someone help me figure out how I can have my blaze notify me of phone calls?
I've tried different methods but nothing has worked so far.
Moderator edit: Subject for clarity
11-10-2017 07:13
11-10-2017 07:13
It's great to see you around @L_Sweetness, thanks for troubleshooting this by yourself.
Have you verify if this option is on? If you haven't, I recommend doing the following from your Fitbit app:
If this option is on, I recommend following the instructions provided in the My Tracker isn't receiving notifications (Android App) post.
I hope this helps, let me know the outcome.
11-11-2017 08:50
11-11-2017 08:50
Thanks for your reply @AlejandraFitbit!
I have made sure that the option for call notifications are on and I have tried the steps in the post you linked. But I'm still not receiving call notifications.
I'm not sure what to do next.
11-13-2017 05:35
11-13-2017 05:35
Thanks for the update @L_Sweetness, can you please tell me which troubleshoot have you tried so far and what phone you have? In the meantime, please check that it is in our list of compatible mobile devices.
Hope to hear from you soon.
11-17-2017 07:41
11-17-2017 07:41
Hi @AlejandraFitbit,
I have a Motorola Moto X (2nd gen) and I have already made sure that it is a compatible device.
I have restarted my tracker, turned off notifications, restarted my phone, and done the allow notifications access step.
I have unpaired my tracker from my phone, restarted my phone again, and done the allow notifications access.
I still get text and app notifications but I have never gotten any call notifications. Not even of a missed call. I have made sure that call notifications are on, I have enabled notifications on the dialer app on my phone. Not sure what else to do. Hope you can help.
Thanks.