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How do I setup a replacement?

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‎02-13-2018 13:16 - last edited on ‎02-14-2018 03:47 by Moderator Alum

‎02-13-2018 13:16 - last edited on ‎02-14-2018 03:47 by Moderator Alum

Cannot get replacement device to "set up" either on phone or laptop.  Followed all instructions on website and phone with no success. Thoughts?

 

 

Moderator edit: subject for clarity

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‎02-13-2018 14:32 - edited ‎02-13-2018 14:34

‎02-13-2018 14:32 - edited ‎02-13-2018 14:34

Hello @Tommy_Hiebert let's choose one device to set it up. Since you say that it has failed. At what step did it fail at and was there an error message to forward on to here? 

Have you looked at the troubleshooting guide yet? 

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‎02-14-2018 03:49

‎02-14-2018 03:49

Great to see you around @Tommy_Hiebert and @Rich_Laue thanks for stopping by.

 

I would like to know if you keep having issues pairing your replacement tracker? If you do, I recommend restarting your Blaze and make sure you are doing the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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