How long should it take to pair a new Blaze?

[carries1977]

I just purchased a Blaze today and so far it's been pairing for about 20 minutes now.  Is that normal?

[Jason212]

That seems abnormally long mine took about 2 minutes, what kind of phone are you pairing it to?

[carries1977]

I thought that was unusually long.  I don't remember my ChargeHR taking so long.  My phone is an iPhone 6 Plus.  I'm not sure if I should stop it somehow or what.

[AndrewFitbit]

@carries1977 By pairing, do you mean it's updating the firmware? Setup generally shouldn't take long, but in rare cases in can take a while to update. I'd make sure you have a strong Internet connection and just give it time. Keep me posted. 

[carries1977]

It's brand new and it's at the "Enter the number on your display" portion of the setup.  It's going on 40 minutes now.  When you say a while, how long is a while?  I'm at work now but will need to leave soon and will no longer be on wi-fi.  I just want to use my new toy! 

[Jason212]

Did you turn on the bluetooth on the Blaze

[carries1977]

Yep 🙂

[Jason212]

I would power them both off and on again and try to pair them again. I don't use an Iphone so I dont know if there are any issues people have come across specific to them.

[AndrewFitbit]

@carries1977 Ah I see. Here's what I would do (similar to what @Jason212 suggested):

1. Force close the Fitbit app

2. Restart your Blaze

3. Try setup again

Hopefully that helps. 

[carries1977]

This is so weird....I force closed my Fitbit App.  Once I reopened it, the Blaze device is there and connected.  I stepped away from my desk and it counted the steps that I took while I was away.  Maybe it was an issue with my phone and not the device?  Should I wait before I do anything more?

[carries1977]

One thing I do notice is that my app keeps changing from the Blaze to the Charge HR that I have.  Should I delete the Charge HR or is there a way to deactivate it?

[Rich_Laue]

It sounds like the app on the phone did freeze.

On the Blaze swipe over to settings / tap the screen / scroll down to version, does out day 17.8.102.7? This can also be found on the app. Swipe to the settings then tap the Blaze.

As for the Flex and the Blaze keeps switching, this is normal. The app tries to keep both trackers on sync with the server. This way you can put down the tracker you don't want to use and pick up the other one. 

Note of you only want to use the Blaze you may remove the Charge HR.

I think these two paired are the perfect complement and switch periodically throughout the week. 

[carries1977]

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@Rich_Laue wrote:

It sounds like the app on the phone did freeze.

On the Blaze swipe over to settings / tap the screen / scroll down to version, does out day 17.8.102.7? This can also be found on the app. Swipe to the settings then tap the Blaze.

As for the Flex and the Blaze keeps switching, this is normal. The app tries to keep both trackers on sync with the server. This way you can put down the tracker you don't want to use and pick up the other one. 

Note of you only want to use the Blaze you may remove the Charge HR.

I think these two paired are the perfect complement and switch periodically throughout the week. 

---

Yes, it does say 17.8.102.7.

Thank you for your response.  I'll just leave both connected for now.

Appreciate all of the help! @Rich_Laue @AndrewFitbit @Jason212

[Rich_Laue]

Glad to help out.

So then your Blaze is currently up to date, but be aware Fitbit is in the process of slowly rolling out a firmware update. The app will notify is when out is available.

[Jason212]

You are welcome, just glad you got it figured out.

[Holden-Schoone]

The same thing is happening to me but nothing is working

[AlejandraFitbit]

It's great to see you around @Holden-Schoone.

I would like to know if you keep having issues pairing your Blaze? If you do, I recommend restarting it and please confirm you are doing the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope to hear from you soon.