How to contact Fitbit Support

[Lawndart]

Please do not direct me to the support page. There is no link to email. Twitter is not acceptable.

If there is no plan to enable email support, please say.

Moderator edit: Subject for clarity

[Odyssey13]

Hi @Lawndart

Give a call to customer support's phone (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

[WendyB · Accepted solution]

Also if you click on trouble shooting on the support page it takes you to another page

Then click on Get support and that will email them

[Rich_Laue]

Email has a 2-3 day turn around Twitter has a 2 hour turn around time. 

The email support@fitbit.con

[AlejandraFitbit]

Great to see you around @Lawndart, @Odyssey13, @WendyB and @Rich_Laue thanks for stopping by.

I would like to know if you keep having issues with your tracker? If you do, please tell me the issue you are experiencing so I can help you with it or have you already get in touch with our support team?

Hope to hear from you soon. 

[Tambola]

I am using charge 2. I climb only 5 to 7 stairs a day but my fitbit shows 20 to 40 stairs.

Moderator Edit: Personal info removed

[Odyssey13]

Hi @Tambola  please return and edit your post to remove your email address. This is a public forum and you don't want anyone to have your information. You have to contact support, they do not make first contact.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US

[axelhin]

hey i just got a used fitbit  to use with my Chromebook i was really happy but then when i found out i chould not use my fitbit with my computer i was very upset and i just thru my fitbit away thanks guys

[Odyssey13]

Hi @axelhin you can always check out the specifications of products before buying them. The information on which devices work with Fitbit are there. You really threw it away? Sad.

[Rich_Laue]

The problem with a Chromebook is that it is a web based OS and web based apps can not connect to a connected bluetooth device. Do to this Chrome limitation Fitbit is unable to write an app for Chrome OS