How to rest time?

[mikesquire]

as usual battery was flat at end of day - 23,000 steps achieved - system overload - time on clock was slow by about 1 1/2 hours.

How can one reset the time to be correct - fully resetting the Blaze does not have any effect.

I cannot find any instructions as to how to do this.

Moderator edit: subject upated for clarity 

[Julia_G]

Hi, @mikesquire, on your app go to account --> settings --> advanced settings and make sure that under timezone the setting is correct and "set automatically" is turned on.

After that, sync your Blaze to your app.  Once it has fully synced it will update the time.

Welcome to the forums!

[mikesquire]

That sequence has been tried several times previously; and other resets as per the Fitbit site.

The time is showing 5.35pm while the actual time is 7.05pm. There seems to be not physical way to set the time.

I hope it is not another Blaze pebble that has gone wrong - this is the 4th one that I am on now!!!

[Julia_G]

@mikesquire, if the time on your Blaze is wrong, and your timezone is correct, and your phone that your are syncing with shows the correct time, then your Blaze has not correctly synced.

On your Fitbit app you can click on the Blaze icon and it will tell you the time and date of your last sync.  

When I have trouble syncing I usually find that simply turning off the Blaze and then turning it on again and immediately trying to force a sync usually works.  If that doesn't do the trick try toggling bluetooth off on your phone and then on again and once more try to force a sync.

If it still has not synced you might want to have a look at, and work carefully through, this help article for troubleshooting sync issues.

You are correct in thinking that there is no way to manually set the time.  It sets only by syncing with a phone, tablet, or computer which has the correct time.

If working through that article still doesn't solve your issue then the best bet is to get in touch with Fitbit Customer Support on contact.fitbit.com.  Be sure to tell them the troubleshooting steps you have already tried, as that will save time.