Hardly disproportionate, simply airing a legitimate concern. I've owned a surge and had to return it for exactly the same issue, twice! So you'll forgive me for wondering why it appears to be a recurring issue with fitbit devices. Also dismissing the rate at which this may be occuring based on users registered isn't exactly sound logic. It could be a far greater problem than you suppose.
That it's intended for sporting use, I shoudln't expect to have to handle it with kid gloves. My friend who regularly takes part in triathlons, tough mudders etc, uses the Garmin 920XT (yes, a different device I know), point being that it's put under serious duress and without any consideration for it's ability to withstand such punishment. Has he managed to damage it in any way during 2 years? No, not a mark, and given his propensity for clumsiness, is no mean feat.
Yet here, you read of people dropping it a few inches, or bumping into things and the damage is done. So if it's using Gorilla glass, what's the issue? Is that glass too thin to benefit from the supposed durable properties of said glass? Are there pressure points under the glass that make it prone to breaking? What measure are fitbit taking to remedy this issue?
I really want to own one because of the feature set, and design, but until I can be confident that this achilles heel regarding the apparent fragility of the screen has been resolved, then Fitbit can forget my custom.
