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Incorrect personal best

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‎02-28-2017 03:39 - last edited on ‎03-01-2017 03:03 by Moderator Alum

‎02-28-2017 03:39 - last edited on ‎03-01-2017 03:03 by Moderator Alum

My profile page is showing that my best steps was 18,588 but I have surpassed that a few times before.  This past weekend I had 22,359 on Sunday but it logged my steps but not into my best achievements and did not receive the badge for it either.  I have logged out and then back in, checked for updates and nothing changes.  What's wrong with my fitbit?

 

Moderator edit: Subject for clarity

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‎03-01-2017 03:02 - last edited on ‎05-30-2025 07:20 by Fitbit Moderator

‎03-01-2017 03:02 - last edited on ‎05-30-2025 07:20 by Fitbit Moderator

A warm welcome to the Community @CDwiggy. If your profile is showing an incorrect personal best, I recommend logging out and logging back in to your account. After this, verify your information.

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-02-2017 12:37

In response to AlejandraFitbit

‎03-02-2017 12:37

I wrote in my message that I did try that.  I completely logged out and logged back in.....  it did change my best steps to a different day, but still not the one with 22K steps.... now my best is 19K steps.  Its so frustrating.

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‎03-03-2017 05:36 - last edited on ‎05-30-2025 07:20 by Fitbit Moderator

In response to CDwiggy

‎03-03-2017 05:36 - last edited on ‎05-30-2025 07:20 by Fitbit Moderator

Thanks for the information @CDwiggy. Have you logged activities like walk and running? Since keep in mind that activities like this don't count for your personal best information. 

Hope to hear from you soon. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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