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Incorrect step count

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‎12-21-2017 07:36 - edited ‎12-21-2017 07:37

‎12-21-2017 07:36 - edited ‎12-21-2017 07:37

I have been noticing that at wake up my blaze has me as 33-40 steps while I’m still in bed & haven’t left at all. Also noticed at a conference yesterday I arrived with 1,345 sat down for 45 mins & my blaze counted 15 more steps (which I believe was when I clapped at the end of the presentation) 

 

anyone else having this problem? Any advice??

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‎12-22-2017 06:34

‎12-22-2017 06:34

It's great to welcome you @Lexafit. If you are seeing that your tracker isn't being accurate, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

After the restart process, walk 100 steps and let me know how many it registered. Also, keep in mind that your tracker will register some steps depending on hand movement.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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