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Left button does not work and Blaze won't turn on

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‎06-19-2018 13:57 - last edited on ‎06-20-2018 04:58 by Moderator Alum

‎06-19-2018 13:57 - last edited on ‎06-20-2018 04:58 by Moderator Alum

I noticed that my bottom left button was not working about a week or two ago. Then just this last weekend, I took it off the charger in the morning (fully charged) and by 2pm it was blinking red, dying. By the time I got home it was totally dead, and it has not turned back on since then. I've had it on the charger, tried resetting it, despite the broken button. Nothing is working.

 

Any suggestions? or does any one know how I can get a replacement? I purchased my Fitbit in October 2017, so I haven't had it for even a year.

 

Thanks!

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎06-19-2018 17:58

‎06-19-2018 17:58

Please see this tread on how to clean buttons

 

https://community.fitbit.com/t5/Blaze/Bottom-left-button-does-not-work-Fitbit-will-not-turn-on/td-p/...

Community Council Member

Wendy | CA | Moto G6 Android

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‎06-19-2018 18:10

In response to WendyB

‎06-19-2018 18:10

I have tried this. Still nothing.

 

Thank you

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‎06-20-2018 04:59

In response to jordannicole11

‎06-20-2018 04:59

A warm welcome to the Community @jordannicole11 and @WendyB thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue and would like to know if you have contacted our support team, have they offer you a solution for this?

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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