Left button doesn't always work

[phatbitzr]

My Blaze's left button recently stopped working.  It is a inconvenience because on some screens, there is no back touchscreen button.

What I noticed is that if I power off the Blaze, I can press the left button and the watch will power on.  But after that, the left button doesn't respond to anything.

It doesn't have to do with cleaning since I also tried it with the blaze outside the watch case.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @phatbitzr, it's nice to see you around.

Thanks for sharing detailed information about your Blaze behavior, as well for letting me know that the left button doesn't even work when it's not in the frame. Just to confirm, do you feel the button stuck in your device? In the meantime, and if you've not done so, I'd suggest to restart your device.

Keep me posted. 

[phatbitzr]

The button is not stuck.  I already restarted multiple times, that is how I know the left button works, since that is how I power it on after shutting it down via the menu.

I did find out another thing though.  Holding the left button for 7 sec or so, it might brighten up for a split second, or act as a back up one screen.  But when the device is off, pressing the left button, it responds right away and powers it on.

[LizzyFitbit]

HI @phatbitzr, it's great to hear from you.

Thanks for confirming that the button isn't stuck, as well for having restarted your device. Because your device is still not working correctly, I've gone ahead and requested a case for you so our Support Team can give you a hand. They'll be contacting you via email, so keep an eye on your inbox.

See you around.