Setup difficulties with Blaze

[Misme82]

Noticed yesterday Blaze wasn’t tracking steps or heart rate, tried reset and that did not work. So I removed Blaze from app and now I am getting blue diamond and then a clock error message. I have tried restarting it numerous times but have no luck!! Anyone else have this problem??

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Misme82 welcome aboard! I'm happy to assist you with your difficulties. My apologies for the delayed reply.

Seems odd that you're receiving a clock error message on your Blaze, thanks for troubleshooting this matter prior posting. I'd like to gather more information to better assist you. That said, can you please let me know if after the Fitbit logo is shown on your display and then you receive the error message, your Blaze device turns off or you receive once again the same error? Also, please send me a picture of the specific error message you're receiving so I can give you accurate troubleshooting steps to resolve this uncommon behavior.

I'll be looking to your reply. Let me know if you have any additional questions. 

[Misme82]

Stays on this for about 30 seconds

Stays on this screen about 10 seconds

It just flips between these two screens. Will not charge or reset.

[RicardoFitbit]

Welcome back @Misme82 thanks for your reply and the pictures provided.

I recommend you to try choosing a different clock face, sync your device and choose the original clock and see if that works. Also, check the steps below to make sure you properly added your Blaze as a new device:

1. Go to the Account section at the bottom right corner on the Fitbit app and select the option that says "Set up a new device".

2. Follow the on-screen instructions and once you're done, your device should be syncing without a trouble.

I'll be here if you need further assistance, please keep me posted. 

[Misme82]

It will not sync to my device, it just keeps flipping between both screens when I try to sync it tells me there is a problem syncing. It will not a hold a battery charge now either. 

[RicardoFitbit]

Thanks for reply @Misme82 I'm glad to continue assisting you. My apologies for the delayed reply.

I'd like to let you know that I was about to contact our Customer Support team on your behalf to receive further assistance directly with them but then I was informed that they're already providing you assistance regarding this situation. Therefore, I recommend you to constantly check your email for any update from them.

In the meantime, let me know if you have any additional questions.