Manual exercise tracking

[Khensley78]

I have a 5 S and up until today was able to start the run exercise manually.  Now I get the ‘check Fitbit App’ message. I read previous comments and it appears the device is supported so unsure why this is happening now. Haven’t had any updates in the past few weeks.  Any help would be greatly appreciated!!

[AlejandraFitbit]

Hey there @Khensley78, welcome to the Community!

I would like to know if you keep having issues with your Blaze? Could you please be more specific about what you are seeing or provide me with a screenshot or photo of the message you are seeing?

Hope to hear from you soon. 

[Khensley78]

Thanks for responding to my question! I’m having trouble uploading a screenshot of the message, is there a direct email I could try to send it too instead of replying to this post?

Sent from my iPhone

[Rich_Laue]

@Khensley78of it had worked it still should. Have you restarted the phone? Better yet do a complete dhutdown/startup. 

Fitbit notifications are enabled. 

Make sure that the Fitbit app is in Memory, doesn't need to be open 

Clear unneeded apps from memory, I always have trouble on android phones (4 models) with memory to full 

[Khensley78]

I have restarted my phone also updated software and checked all of your suggestions and I am still getting the red phone with a strike thru it each time I try to manually start a run/exercise from my Blaze?? Any other ideas??

Sent from my iPhone

[Rich_Laue]

Have you restarted the blaze? 

Is the phone connected to the internet? Is the app running in memory or Fitbit notifications running?