Manually logging treadmill activity not showing steps

[Nic1018]

How come when I manually logged treadmill it didn’t count steps ? 

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @Nic1018. Good to see you in the Community Forums! 🙂

I'm sorry you're having problems with the treadmill activity not giving you steps. That's pretty strange.

Just to be sure, did you enter the time frames correctly to match when you were actually on the treadmill for that to reflect? Is this the first time that this happens to you or has this happened before?

Please provide with as much detail as possible and I'll be happy to help you out!

[Nic1018]

Hi !
Yes I did enter everything correctly. It used to ask you how many miles
etc to log but now if only let me enter the time I walked.

[FerdinandFitbit]

I see .Thanks for letting me know @Nic1018!

Now, I'd like to know if you're doing this from your phone or if this is from your computer. Can you please tell me the process you follow to see what could be going on here?

[Nic1018]

I do everything from the app on my phone. This is an example of the sceeen

[FerdinandFitbit]

Thanks for getting back @Nic1018!

Now, I'd like you to know that your steps will not show at the top of the activity summary but they will show at the bottom. Where it says "Impact on your day", you should be able to see how many steps you got from that activity. Are you not seeing any here?