Multiple problems - Fitbit Community

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Multiple problems

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Firefly71

7 0 8

I have had my Blaze since February. I have had several problems from inability to sync with phone (I have had to uninstall app several times in order to get it to sync) degrading battery life, freezing and time being one half hour off. I'm not sure how to go about dealing with this.

Does anyone have any suggestions?

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1 REPLY 1

WendyB

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

35657 3227 29581

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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