09-02-2017 14:53
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09-02-2017 14:53
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My Blaze face is blank but it sinks with my phone
also it does not show to be charging

09-02-2017 15:48 - edited 09-02-2017 15:49
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09-02-2017 15:48 - edited 09-02-2017 15:49
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Press and hold the left and bottom right button until your Blaze vibrates.
(if the buttons aren't depressing, remove from watchband cage and use fingernails)
Push the left button, does it light up?
If not, go to a PC and login to your fitbit account and click the gray's gear in the upper right corner, click on your Blaze and scroll down to "clock display" and choose any of them other than the one already selected. Click the word "dashboard" in the upper left to exit. force sync your Tracker with your mobile by touching and puling down on the App screen. Press the left button, does it light up now?
If not contact customer service chat and let them know what you've tried @blemons
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.

09-02-2017 16:17
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09-02-2017 16:17
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thanks for the response
i guess i need to contact fitbit
09-14-2017 05:56
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09-14-2017 05:56
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It's great to see you around @blemons and @wmchapman thanks for stopping by.
I would like to know if you get in touch with our support team, have they offer you a solution for the issue you were experiencing with your Blaze?
Hope to hear from you soon.

