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My Blaze is not syncing

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‎06-21-2017 14:27

‎06-21-2017 14:27

Hi, All,

 

My Blaze is not syncing with the app for the last 24 hours. Prior to that, it was losing power more quickly than usual and died. I recharged it and restarted it, and it did sync for about 48 hours. Then nothing. I have done the following more than once

1. turned Bluetooth off and on 

2. Reset my Blaze by pushing the left button and the lower right button

3. Uninstalled and re-installed the FitBit app

 

My Bluetooth recognizes the Blaze and says it is paired, but the app won't sync with it.

 

Thanks in advance!

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‎06-22-2017 06:03

‎06-22-2017 06:03

It's great to see you here @Madrehijos and thanks for troubleshooting this inconvenience by yourself.

 

If your tracker is not syncing, I recommend following the instructions provided in the Having trouble syncing? post. I know that you will see some steps you already tried but try them one more time.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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