My Blaze suddenly stops responding

[ez_zhao]

My fitbit blaze suddenly stop repsonding. 

I tried the shutdown method which is introduced on website, still got no response. 

But it keeps synchronising with my phone. 

Got no idea what to do now 😞 

Moderator edit: subject updated for clarity 

[FerdinandFitbit]

Hi there @ez_zhao. Welcome to the Fitbit Community! 🙂

Have you  tried to restart your tracker by pressing the left and lower right buttons for 10-12 seconds? This could help. After you tried this, your tracker will have rebooted and you can see how it goes.

Let me know if you need more help with this!

[ez_zhao]

unfortunatly my back button doesnt work anymore. 😞

[Wirelessfox]

I appear to be having a very similar problem with my Blaze.  My display works but if I click on 'Today', it takes me to the details, however I can't seem to get out o this mode via the back button!  It appears that neither my upper or lower right buttons work.

Help!  Thanks,

Scott

[FerdinandFitbit]

Thanks for getting back @ez_zhao and welcome to the Fitbit Community @Wirelessfox!

In both of your situations, it seems then that it's a physical damage on the trackers so the best thing here would be for our Support Team to help you out with this and get you back on track as soon as possible. Please get in touch with them and they will take a deeper look to determine what is going on and provide you with the best solution.

Hope to see you back on track soon and anything else you may need, let me know! Good luck! 🙂