My blaze is stuck

[Mvdh]

This morning i had to re-charge, i turned off the fitbit and put it in the charger. Since then it is stuck on the fitbit logo. 

[SteveH · Accepted solution]

Try restarting it to see if that kicks it back into life:

"Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds."

[Mvdh]

Thanks Steve this worked.

[Mannu]

Hi

I have this same issue for last few hours. Tried resetting a couple of times but it's either showing Fitbit icon or other menu items but no TIME

[FerdinandFitbit]

Hi there @Mannu. Good to see you in the Community!

Would you mind trying to change your clockface on your settings? For that, go into your tracker's settings, go to clock faces and choose a different one. Then, sync your tracker and see if this makes it work fine again.

Let me know how it goes!

[Mazauki]

I have the same problem. It started off showing the logo and just seemed stuck. I tried resetting, but all I get now is a blank black screen that seems likes it's trying to reset. Please help

[FerdinandFitbit]

Hi there @Mazauki. Good to see you in the Community!

Have you already tried the suggestions I gave above? If so, I would say you can now get in touch with the Support Team and they will be happy to help you out with this.

Let me know if you need any more help with this!

[Mazauki]

Yes I have. Ok will do, thanks.

[sdfaith]

I'm stuck at the same screen on my fitbit blaze, tried a few things to reset. Seemed to work fine after charging overnight. Now app won't find it. Tried to change clock face and sync and all not finding it to sync.

[FerdinandFitbit]

Hey there @sdfaith. Welcome to the Fitbit Community! 🙂

I can recommend setting it up as a new device. For this, try to restart it again by pressing and holding the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After that, go to  the menu section on the app, tap on "Devices" and choose the option that says "Set up a new device". Follow the on-screen instructions and this will get your tracker to connect again with your phone.

Let me know how it goes or if you need more help with this!

[ChrisJabb66]

You are a life saver Steve

[KJ6]

Just had the same issue and it corrected it!  Love this forum!

[FerdinandFitbit]

Hey guys @KJ6 @ChrisJabb66, welcome to the Fitbit Community Forums! 😄

I'm very happy to hear that you found @SteveH's response useful and that it's all working now for you! 😄

If you ever need more help, let us know. We'll be happy to help!

[Abishek]

My fitbit is stuck at the fit bit logo. I've tried resetting by holding the left and right bottom button. It just becomes blank and then back to the fit logo. I left it like that and in 2 days the battery died

Thanks Abishek

[Tazonic]

Thanks Steve, My Blaze was stuck for the second time. I couldn't get it unstuck. 

[AlejandraFitbit]

It's great to welcome you @Abishek and @Tazonic.

I would like to know if you keep having inconveniences with your Fitbit trackers? If you do, can you please specify which steps have you followed?

Hope to hear from you soon. 

[Abishek]

No more issues as my tracker had to be replaced. Resetting wasn't helping
the device at all. Thankfully my fitbit was under warranty and got set
replaced for free.

[Jax92277]

My blaze is stuck in the screen that shows heart rate, etc. 

i have tried to restart it but it's completely frozen and won't even restart. Any idea s

[AlejandraFitbit]

Those are great news @Abishek, I am glad to hear that you will be receiving a replacement tracker. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Now @Jax92277, welcome to the Forums and thanks for troubleshooting this by yourself. Since the restart process didn't work, I recommend keeping an eye on your inbox for further instructions.

See you later. 

[loucks07]

Mine was doing the same. Holding the two buttons would make the logo flash once but never reboot. Placed into the charger connect to a wall plug... nothing.

Connected the charger to computer USB and it came back to life.