My blaze won't sync

[Nursekimecha]

My blaze has worked awesome, but the last 2 days it will not sync, I try to sync and I get the red exclamation. The only way it will sync is when I delete blaze from app and repair. What is going on?

[Collin1000]

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@Nursekimecha wrote:
My blaze has worked awesome, but the last 2 days it will not sync, I try to sync and I get the red exclamation. The only way it will sync is when I delete blaze from app and repair. What is going on?

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If deleting the Blaze app from your phone fixes the issue, I'm curious if the issue with something with your phone.

#1) What version of Android are you running?

#2) Have you tried restarting the tracker? https://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker

[Nursekimecha]

I have samsung galaxy s6, I've restarted phone, updated phone, restarted blue tooth, restarted blaze, the only way it will work right is to delete blaze from app then re pair


Sent from my Sprint Samsung Galaxy S® 6.

[Rich_Laue]

When you tapped on yhe Red ! Did it give you an error message?

[debbgrif]

I'm having the same issue.  Just got mine yesterday...worked fine yesterday and now has not updated since a little before 8:00 a.m. this morning.  Very frustrating.

[Corvettekid]

Re-boot/start the phone 1-2 times, that solves it (I have a Galaxy S4).

[Rich_Laue]

Glad to here this @Corvettekid, i agree about restarting the phone. Yes tyere are other things tyat could be tried, turn network and Bluetooth and even location off/on, kill the Fitbit app, restart it, etc. A simple restart of the phone will do everything at once, the user is not going through the trial and error.  Yes it would be slowwr if the first thing tried had worked, but....

Now sometimes ir can be a problem of truly stuck hardware, and nothing short of a total shutdown/turn on of the phone will fix it. I think this is also why people have reported that it can take up to three restarts of the tracker to get it to sync.

For me i find the latest Blaze firmware very stable, a sync problem has always been fixed through restarting the Bluetooth on the phone, or just restart8ng the phone. Restarting the Blaze doesnt seem to fix it.

Yes Fitbit might be able to get the app working better and stable, but it takes time. Android lets the programers do more than Apple will ever let. This simply will make Fitbits job harder. I'll stick with Android anyday.

[AngelaMa]

Hello @Nursekimecha and @debbgrif, welcome to the Fitbit Community. 🙂  If you are having issues syncing, make sure your app is running the latest version and troubleshoot as instructed here. @Rich_Laue, @Corvettekid and @Collin1000 thanks for your cooperation! 🙂 

Let me know how it goes! 🙂