New Blaze not working

[Thom1]

Just received the Blaze, took out, charged overnight, the screen just flashes the square logo then goes to Fitbit.com/setup, Bluetooth can't find it and pressing the left and lower right buttons restarts the same display. Defective.? Thanks

Moderator edit: Updated title for clarity

[FerdinandFitbit · Accepted solution]

Hi @Thom1. Welcome to the Fitbir Community Forums! 🙂

I'm sorry you're having problems to get started with your new Fitbit Blaze but let me give you a hand here!

Whenever you first get a Fitbit tracker, it will only show the fitbit.com/setup option and you will need to set it up but not from the bluetooth settings on your phone but from the Fitbit app. For this, go to your applications store on your phone, download the app and if you already have an existing account log in to it or if you don't have one, create it.

After that, you're ready to set up your tracker. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let me know if you need more help with this! 🙂

[Thom1]

Ok, thanks, it was very stubborn to connect, but got it set up

[FerdinandFitbit]

That's great to hear @Thom1! I'm glad you were able to set it up in the end. If you need anything else at all, let me know. I'll be happy to help! 😄

Happy stepping!

[ERWH]

I am having same problem. However, despite having had the fitbit in the charger for some 3+ hours (with the fitbit logo flashing on and off intermittently), when I reconnect the unit to the watch, it will not turn on, so won't sync with my app. I have followed all the instructions. It seems to have no "life" in it.

[Rich_Laue]

@ERWH, if your seeing the logo flash on and off while it's setting in its charger, and your not touching it, it sounds like there is not a good connection. I would try cleaning the contacts with a purchase of paper soaked in rubbing alcohol. 

Have you tried to set it up yet? 

[ERWH]

Hi Rich. I have tried setting up, but battery didn't have any charge (non-responsive).

I have also had a couple of instances of the screen being multicoloured fuzz.

I'm unsure what driving alcohol is. I'm from Australia. 

[ERWH]

Rich,

I used the isopeopyl alcohol that I use to clean the PC. Made no difference to the charger drop outs.

I'm trying to connect via bluetooth (with the fitbit app's suggestion on my laptop)  but the fitbit keep dropping out before it finishes syncing. Says there is a driver error.

[Rich_Laue]

You have mentioned a fuzzy screen and suggest doing a restart by holding in both the left and lower right buttons. Try it a few times. 

If this doesn't fox the screen I would contact.fitbit.com 

[ERWH]

Thanks. No luck. I've emailed fitbit. Shame it's a Saturday. Might not get a response for a few days.

[FerdinandFitbit]

Hi there @ERWH! Great to see you in the Forums! 😄

I'm sorry you were having problems with your tracker not working but I was able to check with the Support Team and it seems that a replacement is on its way!

Hope to see you back on track soon and if you need anything else, please, let us know. We'll be happy to help! 🙂

[generic1234]

I have my second replacement Blaze in 10 months.  I went through all the steps 8-9 times, both to setup the watch, and to restart the watch.  I contacted the chat line twice, and went through the steps repeatedly with both reps I talked to.  The dashboard will tell me that my Blaze is setup and has synced, but the watch still shows the logo and the fitbit.com/setup line of text.  Why can't I see anything on the watch?  I have deleted the watch from my dashboard twice and reinstalled...still says the Blaze is now installed, but the watch doesn't seem to know that.  Chat line is no help whatsoever.

[Rich_Laue]

It looks like the Blaze hasn't received it's firmware yet.

I would of not remove the tracker but simply do an add device, choosing to replace the Blaze 

[FerdinandFitbit]

Welcome to the Fitbit Community Forums @generic1234! 🙂

I'm very sorry to hear that you're having problems to set up your new device.

As @Rich_Laue  says, you could try to set up your tracker as a new device only. Now, something to try first to make sure your tracker will sync is to remove it from the Bluetooth Settings on your phone directly. go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set it up.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let us know if you need anything else!

[generic1234]

FerdinandFitbit and Rich Laue:

Do any of you ever read and think about the posts you respond to?  I have been through the live online chat three times, and the phone help line for 45 minutes.  You are suggesting things that I said I had already tried...8 or 9 times.  FerdinandFitbit, I know you work for FitBit and I respect that you are doing your job, but honestly!  Every interaction I have with Fitbit that insults my intelligence just makes me wish more and more that I had never purchased this product.  I will be trying my FOURTH replacement Fitbit when it arrives on Monday.  Hopefully this one works for more than 6 months.

[Rich_Laue]

Sorry @generic1234 but with your last post being very vague on what has been tried, but still asking for help.

Not knowing what you have tried means that we are forced to answer as if we don't know what has been tries, since we really don't have a clue of the conversation between you and some unknown help person. 

Considering that most people have very little problems, if any, for years, and it is rare that a single person would get multiple defective trackers, I'm going to refrain from saying more.

[AlejandraFitbit]

Thanks for the update @generic1234 and for the input @Rich_Laue.

It's great to hear that you will accept the replacement and test it. If you experience any other issue feel free to let us know, we will be glad to help you out.

At the moment of receiving the new unit, you can follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.

Keep the stepping up!