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New Blaze unresposive

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‎12-27-2017 09:03 - last edited on ‎05-07-2019 19:48 by Moderator Alum

‎12-27-2017 09:03 - last edited on ‎05-07-2019 19:48 by Moderator Alum

I took my new Fitbit out of its packaging this morning, it originally shoed the blue diamond motif and then the screen went blank, I have been charging it for 90 minutes but it is still not showing anything, and the back of it is starting to get hot - does it need a full charge ?.

 

 

Moderator edit: subject updated for clarity 

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3 REPLIES 3

‎12-27-2017 09:55

‎12-27-2017 09:55

It should charge for 1.5 to 2 hours and then you need to set it up

 

Here are the instructions:

http://help.fitbit.com/articles/en_US/Help_article/1873

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-27-2017 10:08

In response to WendyB

‎12-27-2017 10:08

thank you - I have tried several times but nothing is happening​
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‎12-27-2017 10:19

In response to Alison_Lloyd

‎12-27-2017 10:19

It should not be getting hot at all. 

You might want to exchange it at the place of purchase

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