New Fitbit not charging

[SaraLahey]

I received my Fitbit Blaze yesterday, plugged it in, doone set up online and then set up on my phone, app claims its connected but ow battery so charge to continue, the tracker is showing the fitbit logo with fitbit.com/setup below it. It clicks in to the computer as i can hear it. I have held the left and bottom right buttons down twice to reset this. Any ideas on how i can fix this??

[Rich_Laue]

Did the tracker vibrate when first plugged in? If so it is charging.

There will not be any otherbindication until the trackervis setup.

Hsve you done the setup yet, you might not have needed to charge it.

[SaraLahey]

Does the actual tracker vibrate?

The laptop makes a noise everytime i connect it

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[Rich_Laue]

Yes there should be a slight vibration when connecting or disconnecting.

The response from wondows is because the charging cable can also be used to sync the tracker.

It has been noted that some laptops and computers,simply can not provide enough power to charge the bigger trackers.

[MillieDC]

Hi. I just got my blaze and has the same problem. Any solution?

[MillieDC]

Mine is not making any noise or vibration. I just got it and i'm to charge it.

[azraney63]

 I am having same issue.   no vibration. not charging just bought it today very upset 

[MillieDC]

I'll return it asap. A lot of complaints about it. Almost  $200 . So upset too.

[azraney63]

purchased a blaze today - nothing - it wont charge it wont connect it wont do a ***** thing

all it says is battery empty on phone app

actually blace shows nothing but the fitbit/setup screen

I spend $200 for nothing

[azraney63]

having the same issue  

[SaraLahey]

This is the exact same problem for me! Help us!!

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[SaraLahey]

Okay I will check when I am home. Will a phone charger be able to charge?

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[Driver8666]

@SaraLahey

Phone charger will work. I used to use my Xbox One to charge mine up, before I got to remodel my sister's old room into an office (which proved that you don't need a computer to charge it up). Now my phone is charged up by my APC BackUPS XS 1300. So yes, a phone charger should work. 

For the rest of you, try this method. It should work, but at the most give it 90-120 minutes. This is based on how long it took a almost dead battery on my Blaze to charge up via my Xbox One (it now takes 45-70 minutes via one of my old phone chargers) (I'm actually using the charger that came with my Asus Zenfone 2 ZE551KL). 

Also, it's highly reccomended to set this up via a phone or tablet (phablet if you have one). If you must use your computers, your motherboard must support Bluetooth. For this, either your computer has to have been manufatured either after Windows 10 came out, or after 1/1/16. From what I heard you have to have Windows 10 or an Xbox One in order for the app to work within Windows (Xbox One S, since that has Bluetooth. The original Xbox One does not have Bluetooth). I have the FitBit app installed on my Xbox One, but my phone handles the sync. If I'm on my Xbox, I can get Fitbit notifications that way.

[azraney63]

It spent all night on the phone charger - NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  

[Driver8666]

@azraney63

Try something else, but not your computer. If your cable or satelite converter box has a USB port, use that. If you have an Xbox One or PlayStation 4, use one of the USB ports on that. If you have a USB hub and if it has it, plug it in the 5V1.0A port. One of my converter boxes is used to charge up my Gears Of War 4 controller (Xbox One) that is specifically used for my computer when I stream Xbox One games and apps to it. 

By the way I forgot to mention, the operating system the Xbox One uses is part of the Windows 10 family. That's why it was mentioned. 

[azraney63]

I have no Xbox, ps4, cable box with USB.  this is just totally ridiculous that I buy and it does not work, will nit charge, I am taking it back a long with leather band I bought and get my $300 back. every time I upgrade to a better fit bit I have issues with the new one maybe it's time to just switch brands!!!!!!


Sent from my Sprint Samsung Galaxy S7.

[Driver8666]

@azraney63

Dumb question, but is it seated in properly? The only reason why a computer is not recommended is because it'll charge up your device, but at a snails pace. Phone chargers, USB Hubs (if equipped with charging ports specifically for phones and tablets), PlayStation 4's and Xbox One's as well as cable or satellite boxes will charge it up faster than a computer. I've never had an issue with charging or using mine. I used to use my Xbox One and have a full charge in 90-120 minutes and this is with the watch on life support. Now I use my old phone charger and as I said, it takes 45-70 minutes now. 

You also might want to check to make sure it's not the USB cable. 

[SaraLahey]

Yeah i have triple checked its placed properly. Haha. I plugged it into the Xbox and didnt do anything different same fitbit screen with website underneath. How do I use a different USB cable?

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