New blaze update

[Bermuda98]

Is anyone having an issue with getting the new update to work? Every time I try to do it, it loads half way and the eventually goes back to the update tracker screen! I tried at least 5 or 6 times and it does the same thing each time? 

[Harkebin]

I am having the same exact issue. Tried deleting the app on the phone and reinstalling, restarting blaze nothing seems to work. 

[J-flex]

I've updated with no issues.

[Jack765]

I am having the same issue, but also the Blaze will not complete a synch and the time it displays is wrong. At 9 pm the Blaze says it is 5:39 pm.

I reset the Blaze, shut off my phone, tured everything back on and the same symptoms came back when i tried to update again.

[wilsonba]

My update took 175 minutes to run (Android); that's right, just under 3 hours! Far cry from the "up to 10 minutes" advertised. Continuous, if painfully slow, progress although activity was accurately recorded during the entire process. No other Bluetooth devices connected at the time. 

[Mnbrossette]

Mine is doing the same exact thing!!! This is my second Fitbit blaze in a month bc of syncing issues... I miss my Alta

[Rich_Laue]

Hello @wilsonba for next tome, if the progress bar doesn't show a noticeable increase within 10 minutes. Kill the Fitbit app and start all over. This might not be a bad idea for the rest on this thread. 

For me it took 20  seconds to connect to the Blaze and another 17 minutes to update through a slow cellular network while streaming an audio file. 

[Mnbrossette]

My Fitbit doesn't even stay in the download window for more than a few minutes... it shows the download going half way and then after a few minutes it kicks me out and back to my dashboard like I never did anything at all... I tried restarting the app and shutting my Fitbit blaze down and then restarting it

Sent from my iPhone

[Melanie365]

Exact same problems. Tried all troubleshooting and nothing! Can't sync and can't upload latest firmware! Even says wrong time still! Help! 

[Melanie365]

Same! Just over halfway on progress bar and then 'times out' not updated! 😩😢

[Rich_Laue]

I see everbody satin me too, that the up kicks out. Nobody has said what is showing in the Blaze screen? 

Is it back to the clock, or does it show the update Bar? 

If the update bar, is there any solid white on it? 

Has anybody tried restarting the Blaze? Or killing the Fitbit app? 

A nothing thing would be to shut the phone off, and restart. 

[Linkin24]

I was also having the same problem just now where it was updating for 30+ minutes and then failed, then another 15 minutes and failed.  My issue was resolved by disconnected from my JBL Bluetooth speaker.  I restarted the update and it's now complete within 10 minutes.  

If you have any other Bluetooth devices connected to your phone, try disconnecting them and restart the update.  At least that is what fixed my problem.  Goodluck

Mike

[KimKrat]

I am having issues also.  What I see on the Blaze when it fails is the status bar (in red) with what I consider a "warning sign" (triangle with an exclamation point in the midde) again in red. 

I tried turning my phone off & on again and also turning the blaze off & on again.  Had the same issue.

update: as soon as I typed this the update went through & completed.

[marc00s]

absolutely i am too. the update is released to resolve the inability to sync with ios 10.2 i believe. This brings a certain irony as in order to update you have to be able to sync your blaze to your phone which is the issue that prompted the update in the first place.

[JoMaBe]

Same problem! Cannot sync. Cannot update. It goes only halfways and then I´m thrown back to the back to the screen where it says update is availble! 

[Hincksy]

Having same issues tracker won't update & app shows different information to watch!!

[Jack765]

I did get it working by forgetting the device, resetting it and re-installing it. The update ran on reinstall and took about 20 minutes.

[Harkebin]

Hey I think the issue is having All Day Sync set to on. Turn it off and then try updating it.  That did it for me. 

[Lmbihn]

I'm having the same problem 

[meresydotes]

I didn't have a problem with the update - except it took over 20 minutes, instead of the promised "up to 10" - however, I don't believe it's actually a new firmware version. I'm on 17.8.301.8 after the update. I'm pretty sure that's the same one from September that replaced the initial update with the reminders to move and new clock faces that caused all the problems.