No more vibration!

[rednut]

Hi! About 3 days ago I noticed by Blaze wasn't vibrating any more. Which, although I wasn't too bothered about the alert to move, I was bothered about the silent alarms I missed! I have restarted the tracker several times, using the buttons and using Shutdown in Settings on the tracker. I have also setup new alarms to test and still no vibrate. I have also started the stopwatch and again no vibrate. I have emailed support but can anyone help me here while I wait for an email response?

Cheers!

[WendyB · Accepted solution]

If restarting is not working the only thing you can do is wait for support to help you.

[Rich_Laue]

May I ask if the notices show up and the display still tells you to move at 10 minutes too. 

Is it really only the vibration that doesn't go off? 

[rednut]

Hi sorry for not replying earlier. Yes it is only the vibration that wasn't working. I played with all sorts of settings but still nothing. Alerts were still appearing as normal.

[rednut]

Support got back to me very quickly and agreed the blaze wasn't working properly. So they sent a replacement which arrived today.... which vibrates woohoo!!

[AlejandraFitbit]

A warm welcome to the Community @rednut, thanks for troubleshooting this by yourself and @Rich_Laue, @WendyB for stopping by.

I am glad to hear that you get in touch with our support team and that they offered you a replacement. At the moment of receiving it, you can do the following to set it up from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Happy stepping!