Not getting phone call notifications

[Kellythemac]

Hi,

I am not receiving phone call notifications to my blaze. I have tried disconnecting blue tooth and device. I am receiving text message but not calls. Any ideas what I can try next?

Thanks

Kelly 

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @Kellythemac. Great to see you in the Forums! 🙂

I'm sorry to hear you're having problems with your call notifications not getting to your Blaze and thanks a lot for what you've tried to get it to work.

Since you've already tried disconnecting it from your Bluetooth settings, there's something else that you could try but I will ask you to disconnect your tracker from your Bluetooth settings again.

Just before doing that, I'd like you to confirm that you're using a compatible device, so I'd like you to tell me which phone your'e using. You can check the compatibility here.

Then, make sure to sync your tracker to avoid losing any unsynced data and once you've done this, proceed to remove your Blaze from your Bluetooth devices. Make sure you're doing this by going to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device".

After that, proceed to set up your Blaze as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and all the notifications should come through without a problem.

Hope this helps and if you need anything else, I'm here to help!