Not receiving text & phone notifications

[echambers]

I have an iphone 6.  Text notifications have been setup several times.  After setup I will receive them for about 3-4 days.  At that point it will quit getting the notifications.  I disconnect the fitbit, turn off blutooth, reboot my phone, shutdown my fitbit.  Wait about 10seconds and start it all back up and reconnect my device to my fitbit app again, only to have to do it all over again in another 3-4 days.  Is there a permanent fix to this problem?

[FerdinandFitbit]

Hmmm... This sounds weird @echambers.

I've not really heard of much other users having this problem but I can recommend probably uninstalling and reinstalling the app making sure you sync your tracker before so that you don't lose any information. Just to be sure, try to restart your tracker again by pressing and holding the left and lower right button for 10-12 seconds and this will make your tracker to reboot as well.

Also, go into your Bluetooth settings, tap on your  Blaze and hit the "Forget this device" option and once it's all done, try to set up your tracker as a new device. For this, just go into your app and tap on the Account section at the lower right corner of your screen. Here look for the option that says "Set up a new device" and follow the on-screen instructions until it's paired again.

Enable the notifications one more time once it's all ready and keep an eye on it for the next days to see if there's any improvement.

Hope this helps and if you need anything else, I'm here to help! Welcome to the Community Forums 🙂

[echambers]

OK, a little time has passed since my last update.  The day you replied i did all the things you suggested.  This was 11/9/2016.  On 11/17/2016 my Blaze started doing the same thing...not receiving notifications.  I reset everything again on the 17th.  Yesterday 11/29/16 I stopped receiving notifications once again.  It is really frustrating....I like my Blaze a lot when it is working properly.  I have spoken with other Blaze customers and they do not have this problem.  Any other suggestions would be helpful.

Thanks,

[RachelMM-023]

Mine is doing the exact same thing except I cant get the notifications to work again. I have only had this device for 5 days and I am about to return it for a refund. 

[FerdinandFitbit]

Thanks for getting back @echambers and good to see you in the Community @RachelMM-023! 🙂

I'm sorry this hasn't fixed and in your case also @RachelMM-023, if you've already tried the suggestions I provided above, I think you both can feel free to get in touch with the Support Team. They will be happy to take a deeper look and help you out with this and get you back on track.

Let me know how it goes and also if you need anything else!