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Not receiving text notifications

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‎10-14-2019 11:23 - last edited on ‎10-15-2019 12:55 by Fitbit Moderator

‎10-14-2019 11:23 - last edited on ‎10-15-2019 12:55 by Fitbit Moderator

What is the latest on this???  The latest update is from 10/9/19, I have gone through all the troubleshooting, multiple times.  I have un-installed and re-installed the app and I am still not getting notifications on the Blaze. Nothing has been updated on the app or the website since Oct 9.  That is almost a week ago. 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎10-15-2019 12:53

‎10-15-2019 12:53

Hello @RBSagan, welcome to the Community Forums!

 

I appreciate the details that were shared in your post, thanks for troubleshooting this prior to posting. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Blaze are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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0 Votes

‎10-15-2019 16:14

In response to RicardoFitbit

‎10-15-2019 16:14

I have an iPhone 8 and a blaze, my 3rd one... I have checked everything multiple times.  Un-installed, re-installed, forget this device, re-set up, etc, still no text notifications.  There is still no update from FitBit since 10/9.  Very frustrating.  

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