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Blaze battery problems

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‎07-17-2019 02:09

‎07-17-2019 02:09

Hi all.

 

I've had a Fitbit Blaze for nearly 2 years. Recently it's been very temperamental while charging.

 

This morning, for example, I was topping it up, it was at approximately 75-80% charged.

I checked it again 10-15 minutes later and it was at one red bar, pretty much empty.

 

This is unfortunately a regular occurrence.

I have cleaned the contacts, I have also reset it, but still have this issue.

 

Any ideas of how to resolve this issue?

 

Thanks in advance,

 

Simon.

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46 REPLIES 46

‎07-19-2019 11:15 - edited ‎07-19-2019 11:16

‎07-19-2019 11:15 - edited ‎07-19-2019 11:16

Hello @SunsetRunner, welcome to the Community forums. Sorry for the late reply. 

 

Thank you for the information and confirming that you already tried a few troubleshooting steps for the battery problem. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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‎07-19-2019 11:31 - edited ‎07-19-2019 11:53

‎07-19-2019 11:31 - edited ‎07-19-2019 11:53

Just checking into the forums to see if I can find an answer to the same issue!! I received my Blaze Christmas 2017 and now it won't hold a charge for more than 10 - 15 minutes ;( 

It charges fully, but drains quickly.

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‎07-23-2019 11:29 - edited ‎07-23-2019 11:31

In response to JustSandy

‎07-23-2019 11:29 - edited ‎07-23-2019 11:31

Hello @JustSandy, welcome to the Community forums. Sorry for the late reply. 

 

Thank you for sharing this information about the Blaze that is not holding a charge for more than 10-15 minutes. Before considering other options, make sure that you've also completed the restart procedure described here.

 

If this is related to the battery, please make sure that you've followed the steps provided in this article. 

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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‎07-24-2019 21:32

In response to DavideFitbit

‎07-24-2019 21:32

OK. Did the restart/shut down turn back on. Full charge at 9:30 PM . . . will watch and wait . . .  to see how long it holds the charge.

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‎07-25-2019 06:34

In response to JustSandy

‎07-25-2019 06:34

By 10 PM it was at 1/2 battery. Woke up this morning and it was completely dead. Charging it and trying it again 😕 

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‎07-26-2019 11:51

In response to DavideFitbit

‎07-26-2019 11:51

Davide, I did all that was asked. Cleaned, shut down, recharged. The battery is dead. Won't even charge a little bit.  Very disappointed in the product! The name Fitbit has,  the reputation for quality products? Just not seeing it. 1😥

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0 Votes

‎07-30-2019 11:57

In response to JustSandy

‎07-30-2019 11:57

Hi @JustSandy, sorry for the late response. 

 

Thank you for your reply and for confirming that you already tried the suggested troubleshooting steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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‎07-30-2019 18:26

‎07-30-2019 18:26

I have a similar problem with my blaze. Got it Christmas 2017. Has been great until about 2 weeks ago. Started to go from what had always been a 3-4 day charge to a 2 day charge then about a week ago went to a 1 day charge and now the last 4 days it will not hold a full charge for more than an hour. This seems to be a very familiar pattern with several people and is very disappointing. 

 

Yes, I have read all the different threads about fully charging and resetting the blaze. It will charge fully every time. I have reset it several times now but it will not hold a charge. Is there any way to replace the battery? I have seen posts that say no but have seen others that you can. Not sure. Just very frustrated as I have become very dependent on my blaze for tracking, notifications and of course telling time. Is there any resolution to this issue?

Thanks for the original post Simon.

Keith

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‎08-02-2019 10:18

In response to KReinhard

‎08-02-2019 10:18

Hello @KReinhard, thank you for all the details about the battery of the Blaze draining too fast and sharing all this feedback about the device.   

 

I understand that you already tried the suggested troubleshooting steps to try to improve battery life. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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0 Votes

‎08-02-2019 15:12

In response to DavideFitbit

‎08-02-2019 15:12

Hey thanks. I appreciate any help.

Sent from my iPhone
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‎08-03-2019 05:34

‎08-03-2019 05:34

Hi all.  I have the exact same problem.  What are the odds?  Got my Blaze for Christmas 2017!  Maybe it is a conspiracy?  After searching and searching I noticed another pattern.  Whenever someone's fitbit stops charging (because the battery has worn out), the resolution seems to be to post on a Community board and hope that someone like Davide forwards to Support.  Is that the process here to get a new battery?  If so, Davide, if you're out there, help!

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‎08-03-2019 06:13

‎08-03-2019 06:13

Same issues with mine.  This week I'm lucky to get two hours.  Is there a way to change the battery?  Like the product and realize that batteries peter out, but would like to continue to use it rather than buy new.  Thanks

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‎08-03-2019 17:34 - last edited on ‎08-06-2019 10:29 by Moderator Alum

In response to DavideFitbit

‎08-03-2019 17:34 - last edited on ‎08-06-2019 10:29 by Moderator Alum

Fitfit ~ sorry out of warranty. After all the hoops they had me go through! All these people on this forum, with same issue! All bought/received at the same time . ..  Christmas/December 2017!! All of these Blazers with the same issue!!! And all Fitbit says is, sorry out of warranty. Well, not sorry . . I am out of Fitbit!! On to a company that cares. 

 

 

Moderator edit: format

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‎08-06-2019 10:32

In response to KReinhard

‎08-06-2019 10:32

No problem, thank you for your reply @KReinhard. 

 

 Welcome to the Community forums @omfg and @daranj,  Unfortunately there's no way to replace only the battery. Could you please provide a few more details about what you've been experiencing? Also, please let me know if you've exhausted all the troubleshooting steps mentioned here earlier. 

 

Thank you for your reply @JustSandy, it is particularly difficulty when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

 

Thank you for taking the time to share your feedback, comments from users are always useful to continue to improving the quality of products and services.

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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0 Votes

‎08-06-2019 12:55

In response to DavideFitbit

‎08-06-2019 12:55

Having the same issue, will not charge at all, tried different outlets, cleaned connectors with alcohol, shut down, restarted, etc. pretty disappointed with this device, also stopped getting text messages a month ago

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0 Votes

‎08-06-2019 13:22

In response to DavideFitbit

‎08-06-2019 13:22

: Hi -

I've tried all the troubleshooting options and at best get 4 hours out of the unit. Had it since August 2016 so I realize the unit is out of warranty, but I find it strange that FitBit is not actively working on this issue to retain customers. A discount on a new tracker just is not going to make people happy. They'll move to Garmin and Apple and others.

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‎08-06-2019 13:52

In response to daranj

‎08-06-2019 13:52

Mine will not even charge, disappointing

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‎08-06-2019 20:00

In response to JustSandy

‎08-06-2019 20:00

My son spent a lot of money on this Blaze for me! And for it to NOT WORK after only a year and a half . . . . not acceptable!! Fitbit should be better than that!! 

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0 Votes

‎08-06-2019 20:08

In response to JustSandy

‎08-06-2019 20:08

So true. Not like a $30 dollar special that only lasted a year or so you wouldn’t feel so bad. I turned lots of people on to Fitbit because I have enjoyed mine so much. You would expect the device to last a few years at least. Like you said, I think I’ll pay a little more for a more dependable brand.

Sent from my iPhone
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