Not resetting after midnight

[Soup2383]

Fitbit won’t reset after midnight.

tried turning off, and on, holding reset buttons,nothing seems to work.

[Soup2383]

Also, stopped tracking active minutes 

[AlejandraFitbit]

Welcome to the Community @Soup2383 and thanks for troubleshooting this by yourself.

Could you please confirm you did the following to restart your device:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

If these steps aren't the ones you tried, please try this process to restart your tracker. Also, could you please provide me with some screenshots of your information.

Hope to hear from you soon. 

[Mistergou]

I had the same issue, the only thing that reset was the active mins... Everything carried over from the previous day, steps, cal , floors... I did the shutdown and both button reset and still showing extra from previous day. 

[Soup2383]

I did try to holding the buttons that didn’t work. It finally reset itself the next day.
Thanks
rod

[Soup2383]

Mine finally rest the next day.

[AlejandraFitbit]

Those are great news @Soup2383, I am glad to hear that your tracker is now resetting at midnight. If you need anything else, do not hesitate in posting it.

Now @Mistergou, welcome to the Forums! I would like to know if you keep having issues with your active minutes? Could you please provide me with some screenshots about this information?

Hope to hear from you soon.