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‎03-05-2017 11:34

‎03-05-2017 11:34

My Fitbit is working when in the charger, and it is telling me the battery is full but when I put it into the watch it won't turn on. I have only just got it so am wondering if I'm doing something wrong? I have pressed all the buttons and held each of them down but no luck. TIA

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‎03-05-2017 12:35 - edited ‎03-05-2017 12:36

‎03-05-2017 12:35 - edited ‎03-05-2017 12:36

Can you push the buttons when its out of the frame and do they work?

 

Asking because maybe you do not have it put in correctly. I have done it many times myself

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Take it back to where you got it and exchange it or if bought here:


Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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