Not waterproof, broke twice. TERRIBLE customer service

[ranmasgt]

I’ve been a loyal Fitbit user since 2015. For the past 3 years I’ve been using Fitbit Blaze since I like it a lot. Unfortunately and despite what they say it’s NOT waterproof. It’s happened twice now that a tiny splash of water broke the device. First time it happened I bought a new one no questions asked since I liked it a lot and didn’t want to wait. But the second time I email them asking for a refund or a repair. They told me they were not able to provide me with a new one but offered me the Ionic model instead. Unfortunately the Ionic it’s too big for me to be wearing it everyday so I asked for another Blaze, a refund or the Versa model instead which is actually cheaper than the Ionic.

Nothing, no reply for the last 10 days despite my 4 emails. Terrible customer service. Told them I was training, needed to replace it ASAP and wanted to continuo using Fitbit since I got all other gadgets like the Aria scale which are not gonna sync until I get a new device... death silence... they’ve not bothered to send me anything or reply to any of my 4 emails.

i am truly disappointed and passed from buying and recommending tons of Fitbit things in my blog to advising followers to chose other brands.

it’s no way to treat anyone!!

[SteveH]

I'm not sure where you heard otherwise but fitbit don't claim the Blaze is waterproof. Some are, but not the Blaze as described in: https://help.fitbit.com/articles/en_US/Help_article/1598/

[ranmasgt]

It said so on the website and also customer services ensured me it was waterproof 🤷🏼‍:female_sign:

[Tiff-H]

I own the Blaze, and it is water resistant, definitely not waterproof. I have never seen anything on Fitbit that has ever claimed the Blaze was waterproof.