Not working only on charger

[Chartrin9903]

Just got my Fitbit today. It doesn't work unless it's on the charger. It is fully charged. Once I take it off it won't start just a black screen. The button doesn't turn it on

[WendyB]

Welcome to the forums!

Have you set it up? Two ways to do it and this article will help

http://help.fitbit.com/articles/en_US/Help_article/1873

Please let us know!

[AlejandraFitbit]

A warm welcome to the Community @Chartrin9903 and @WendyB thanks for stopping by.

I would like to know if you keep having problems with your Blaze? I was able to see that you marked our friends @WendyB's post as a solution, so I guess you are back on track now. Glad to hear that!

If you need anything else, do not hesitate in posting it. 

[Chartrin9903]

No sorry my daughter accidentally marked that. I'm still not on track it's weird only works when on the charger once it it off I can't turn it on

[AlejandraFitbit]

Thanks for the clarification @Chartrin9903. Have you tried to restart your tracker? If you haven't, I recommend restarting your Blaze. 

Let me know the outcome.