Note 5 and fitbit blaze won't connect

[mrskdhill]

My Note 5 was working just fine syncing and all.  Now all of a sudden it is not syncing. I just got the Blaze Saturday.  My firmware version is 17.8.104.1.  I do not think that I have not received the update, so I am not sure what has happened.

[AlejandraFitbit]

It's great to see you around @mrskdhill. If your Blaze is not syncing with your mobile device, I recommend following our Syncing Troubleshoot. After following these steps your tracker should work properly. 

Let me know how it goes. 

[mrskdhill]

Thank you. After multiple resets, restarts, etc., it finally started to
sync. 🙂

Karen D. Hill

--please excuse typos, brevity and auto-correct fails as this was sent from
my Galaxy Note 4--

[AlejandraFitbit]

You are welcome @mrskdhill. It's great to hear that your Blaze is now working, thanks for troubleshoot this by yourself and share the steps you tried. 

Keep the stepping up! 

[mrskdhill]

t took me like two hours to get mine to work. Multiple resets, restarts,
etc. The last thing I did was turn off phone, turn back on and reset my
Blaze, but instead of releasing the reset button when the Blaze home screen
came on, I kept holding it. It finally connected to my Note 5. Not sure if
this is a solution, or just a fluke. Nevertheless, it finally connected.
Mine is through AT&T!
Karen D. Hill

--please excuse typos, brevity and auto-correct fails as this was sent from
my Galaxy Note 4--