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Notifications are not working with Samsung S8

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‎10-23-2017 19:10

‎10-23-2017 19:10

I can't get any notifications from Samsung S8(I just purchased) to my blaze.I tried EVERYTHING but still doesn't work!The fitbit support said that there is an issue and they ate worlinv on it.

My question is:

1.Why do you have S8 as a compatible device (and I just purchased the blaze )on your list when it's not!!!!???This isn't right!

2. I think that all your customers with S8 we need to have a time frame on when the problem will be fixed or if it is not some of us at least we can return the watch back and get our money!!!

Any input will be appreciated. 

 

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5 REPLIES 5

‎10-23-2017 19:27 - edited ‎10-23-2017 19:32

‎10-23-2017 19:27 - edited ‎10-23-2017 19:32

What notifications are you not getting?  I was having trouble getting calendar and email on my S6. My solution was to go to the phone Fitbit app and go to the device settings. Scroll down to the general section and tap on Notifications. I disabled the calendar and email notifications and then clicked on the App Notifications. There I scrolled down and activated the notifications for the calendar and email.  That worked to get my notifications on my Ionic.

 

Don't know if it will work for you but worth a try. The steps should be the same for the Blaze.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎10-24-2017 03:28

In response to wtksk8r

‎10-24-2017 03:28

I have this exact issue. It used to work fine with an S6, but now with an S8+, no notifications work at all. 

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‎10-24-2017 03:30

In response to Bcassaro

‎10-24-2017 03:30

I've had the Blaze for approx 2-years, it used to work like a champ with my Samsung Galaxy S6, but since having upgraded to Samsung Galaxy S8+, I am no longer able to get notifications. 

 

I've attempted:

- Removing the Blaze from my account device list

- Turning on/off blue tooth

- Ensuring that All Day Sync and the Always Connected is enabled

- Ensuing that the device and phone both have latest firmware/patches. 

- Rebooting both devices 

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‎10-24-2017 07:25

In response to Bcassaro

‎10-24-2017 07:25

I know it is pretty ridiculous....i 've tried everything 100 times.
Probably I think that Blaze has not been updated with the newest technology
as a result cannot be compatible with the latest phone S8

What upsets me more is the scam behind that.It shows on their compatible
devices that S8 is inculed but basically
its not!!!So no notifications and sync on and off...
Basically you go and buy it for particular functions and they don't work
but based on their website everything is fine with S8.

I would suggest them to remove s8 from their list ....
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‎04-21-2018 11:12 - edited ‎04-21-2018 11:13

In response to E222

‎04-21-2018 11:12 - edited ‎04-21-2018 11:13

I just moved from an Apple 5s to a Samsung S8 and I am having the same issues.  I looked into fixing this multiple ways- with my iPhone everything came up from my phone to watch with no issues, but with the S8 I can't figure out how to still get texts/emails/other notifications to come up on my Blaze.  Any input would be appreciated!

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