One LED not working

[SunsetRunner]

One of my LED lights on the back of my Blaze is not on. I've tried the suggestion of turning the heart rate function in the app off sync and turn on and sync. Still only one of 2 lights. Was going to try a hard reset. What is the chances my Blaze is crapping out? It's about 19 months old. Thanks for any suggestions

[Bigal60]

Hi. Yes they did. Although I upgraded and paid half price for it.
If I just wanted a replacement then it would have been free.
Hope this helps.

Sent from my iPhone

[SunsetRunner]

I got a credit towards a new one.

[gocats1027]

Mine is doing the same thing. I've reset it 3 times following the directions in this thread. Mine is 18 months old. Any other suggestions?

[Kirstyjay]

Yep, ring them up, they’ll take you through a number of steps as a matter
of routine, and then they’ll offer you a replacement of the same or value
towards an upgrade! Good luck x

[gocats1027]

Thank you! It also just started not holding a charge in the last 2 days.

[Bigal60]

I’ve given up on Fitbit’s. 
I stupidly went swimming with mine on and it has died completely. I thought that as the Blaze had a swimming mode on it, it would be ok 🤷‍:male_sign:  Looking at a Garmin now. 

[Man0fmstry]

I have the same issues and most reporting on this thread... battery life of only a few hours and only one LED flashing on the back. I have had mine just over a year now and the thing has already crapped out. I’ve tried the troubleshooting for both the heart rate monitor and the bad battery life and neither tips/tricks have worked to fix my issues. Are there any other suggestions to resolve? Or can I get a replacement? I guess I felt I would have gotten more life out of an almost $200 watch than one year, so this is very disappointing. Any help is appreciated. Thank you

[gocats1027]

I got no help from fitbit except we'll give you 20% off a new one.  I have a garmin now, happy with it so far. 

[Man0fmstry]

Wow, okay... that’s good to know. Thanks for the quick reply and input on this. I splurged when I bought my blaze and had high hopes that if I paid for the more expensive product that it would last a while and be higher quality. So, so far this has been disappointing and now I cannot afford to just go out and buy a new one.


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[Kirstyjay]

I’d contact Fitbit customer services now and they’ll probably talk you
through a number of problem solving steps and if that fails they may offer
you a replacement as they did for me as yes a watch of that price should
have a longer shelf life!

[gocats1027]

Same here.   I finally saved up some money and got a garmin for $100, it has great reviews. 🤞🏻  

[Man0fmstry]

Thanks y’all for the responses! It sounds like this is a huge problem that needs to be addressed with the product quality or customers will find somewhere else to take their business. I only bought Fitbit because my GF already had one and I wanted to do the workweek hustles with her and her momma.


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[Tai33]

Hello.  I have done the same thing and both of my LED lights are not working as well.  My heart rate hasn't been tracked all month. I have had it for just over 2 years.