Overheating icon showing up

[Jekiaxemanuel]

I just got my blaze last March and was working properly. Last month it started to have a hard time syncing then it drains the battery not lasting the whole day. Just last week there's an icon of overheating so I disconnected it immediately. Every time I'm attempting to charge it. The Fitbit icon Will pop up and start but will shutdown again with overheating icon showing up. I tried to restart it but it's not working anymore.

Moderator edit: subject for clarity

[N8teGee]

@Jekiaxemanuel I've moved this post to the Blaze forum.

From what you say, I think the best option for you will be to contact Fitbit support. As you say you've only had your Blaze for a few months, it should be covered by the warranty. 

[auntyshez]

contact support as i have had same issues with mine and they offered me a replacement Blaze or discount on a new fitbit. Seems its an issue with Blaze's at the moment. 

[Rich_Laue]

Or simply a failure in the charging circuit. 

Please remember that you have a small computer on your arm full of many components, it is not uncommon but rare to have a component failure. Fortunately most failures will happen within the first few months. 

[AlejandraFitbit]

A warm welcome to the Community @Jekiaxemanuel, @N8teGee, @auntyshez and @Rich_Laue thanks for stopping by.

I appreciate the efforts in trying to fix this issue. Since the restart procedure didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Catch you later. 

[Dlelliott1]

I started noticing my Blaze not holding a charge like it used too. Now it is doing the overheating symbol and is hot to the touch when I try to charge it. Now am very discouraged about the Fitbit product. Have a friend having issues with his Fitbit as well. 

[Jekiaxemanuel]

Oh My. It's really frustrating and there's no update yet how to fix it.
Hope there's somebody to help us

[Jekiaxemanuel]

Thank you so much

[Jekiaxemanuel]

Thanks for the advise and help on how to deal with my tracker. I just received the replacement this afternoon and finally back on track. Fitbit is very important especially to athletes like me. Thanks to Fitbit support for the quick response and solution. God bless us all

[Jekiaxemanuel]

Fitbit support replaced mine. I just got it this afternoon. It's under warranty though

[Dlelliott1]

How do you go about getting the replacement?

Thank you,
Daniel Elliott
678-464-6859

[Jekiaxemanuel]

Good day. Pls contact fitbit support but in my case they are the one who messaged me on how to resolve the problem and they delivered very well