Problem setting up tracker

[GhoulcallerGisa]

Today my Fitbit Blaze came in. Unfortunately, I can't seem to get it to connect to the bluetooth signal of any mobile devices, regardless of how many times I try to reset my phones or the fitbit itself. Because of this, I decided to download the fitbit program on my Windows 10 desktop computer to try to setup through there. Through this, I've managed to make a little more progress, but again haven't been able to succeed with setting the tracker up. I'm currently at a screen in the program that says "enter the number on your display", but no matter what I try, the only thing that the fitbit has displayed is the logo, and the logo followed by the words "fitbit.com/setup". From the research I've done, it seems like it's supposed to display some kind of 4 digit combination. Let me know if you have any advice. Thanks.

[Odyssey13]

Hello and welcome to the forums @GhoulcallerGisa

This article - click - shows how to set up and includes video clips

Choose one way to set up and don't have your phone on if you're setting up on the computer.

Let us know how things go for you.

[Rich_Laue]

@GhoulcallerGisa is this a replacement Blaze, I'm wondering if there is a bother Blaze around that the app might be seeing.