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Problems getting Blaze to sync

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‎12-21-2018 05:35 - last edited on ‎12-23-2018 12:26 by Moderator Alum

‎12-21-2018 05:35 - last edited on ‎12-23-2018 12:26 by Moderator Alum

I have had the blaze for a year (it was replaced in March because it wouldn't turn on and the band was replaced over the summer) Since it was replaced it randomly un-syncs from my phone. I have in-installed and re-installed the app, disconnected the Bluetooth, forgotten and re-added the blaze, re-set the blaze. I am starting to get annoyed since it happens a few times a week at least.

 

Moderator edit: Updated title for clarity

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‎12-23-2018 12:24

‎12-23-2018 12:24

Hi there @kreid61, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems  getting your Blaze to sync to your phone and thanks a lot for all that you've tried to get it to work. I'll be happy to help you out.

 

The first thing I'd like to ask is if you have made sure that the phone that you're using is compatible for syncing. If you're not sure about this, check the list of compatible devices on this article.

 

If your phone is not compatible, this could be the reason you're having problems. If it is compatible, we can take a deeper look and see what else could be going on. In either case, let me know so that I can provide further assistance.

 

I'll be looking forward for your reply!

Ferdin | Community Moderator, Fitbit

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‎12-23-2018 16:51

In response to FerdinandFitbit

‎12-23-2018 16:51

I have a samsung galaxy 8.

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