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Problems with Blaze setup

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‎10-30-2017 09:22 - last edited on ‎10-30-2017 10:01 by Moderator Alum

‎10-30-2017 09:22 - last edited on ‎10-30-2017 10:01 by Moderator Alum

My phone says that Blaze has declined my request. Help

 

Moderator edit: Clarified subject

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‎10-30-2017 10:03 - last edited on ‎03-05-2025 07:20 by Fitbit Moderator

‎10-30-2017 10:03 - last edited on ‎03-05-2025 07:20 by Fitbit Moderator

Hi there @JoeBlazn1. Great to see you in the Community Forums!

I'm a little confused, are you trying to set up your Fitbit Blaze? If so, make sure you're doing this from the Fitbit app and not from the Bluetooth settings on your phone. Where is it exactly that you're getting this error message?

For pairing your tracker through, the app, make sure you're going to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

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