Problems with Fitbit Blaze

[jsale]

I appreciate my wife getting me a Blaze, it seemed like a good idea at the time, but the dahsboard software has too many problems, it frequently stops syncing, and valuable data is lost or not collected at all. The fact that sooooo many others are posting similar problems indicates that Fitbit is not serious about delivering a quality product. I will look elsewhere for a better product in the future. The Garmin Vivosmart looks much more reliable for about the same price. As a researcher in data science I was hoping the data might be useful in some way, but unfortunately there are too many problems with it and it is unreliable for anything but a novel look every now and then. Why spend $200 for worthless data??

Moderator edit: Clarified subject

[Julia_G]

@Dogess,the short answer is that Fitbit will continue to honour all warranty issues and will also support the Blaze as long as there are still people using the Blaze.  (Which I think will be quite a long time!  Both my daughter and my daughter in law use it and they love it!)

That is true even though the Blaze has been discontinued. The warranty is two years in the European Economic Area and one year in most of the rest of the world.  You can read details of the warranty via a link at the bottom of every page in the Community.

As for your particular issue, without knowing details if why you say your Blaze is not accurate, generally Fitbit aims for its trackers to be about 95% accurate in step counting.  If you feel that your Blaze is not accurate, whether or not it is covered by warranty, you should get in touch with Fitbit Customer Support on contact.fitbit.com.  They can look behind the scenes to see if anything is out of the normal for your  tracker and also can help you make sure your Fitbit is as accurate as possible.

I hope that reassures you.

[Lwv26]

I begged to differ since we spoke directly with Fitbit.. And I just received my new Ionic yesterday.. In fact if we did not say anything .. They weren't going do anything...kate fitbit

[Lwv26]

My Ionic came yesterday... I'm waiting on the mailing labels to return the blaze..

[Julia_G]

The Blaze has NOT been recalled and will continue to be supported by Fitbit.  Anyone with a Blaze can continue to use it as usual.  If you do have any issues, many of them can be resolved by posting here in the Community.  For issues that the Community is not able to resolve all users are advised to get in touch with Fitbit Customer Support on contact.fitbit.com They can help with any problems or questions and also will be able to confirm that there is no recall on the Blaze.

[Lwv26]

I'm not giving false information.. I got my blazed in Jan..We called fitbit wed before this past..wed.. I received my new ionic yesterday may 25. 

[Lwv26]

I post to those who are starting that this is true.. 

But I got mine in January of this year.. We contacted them a week and a half....I also did research that said they did have recalls..so I'm not sure why these moderators are saying this isn't true..

[Lwv26]

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@Dogess wrote:
Can you get it replaced any time I had mine less than 6 months and it is not accurate

Sent from my iPhone

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I post to those who are starting that this is true.. 

But I got mine in January of this year.. We contacted them a week and a half....I also did research that said they did have recalls..so I'm not sure why these moderators are saying this isn't true..

[Lwv26]

I never said anything about the product being discontinued. What I did say
and prove which was the following..
We were told that they were recalled.. They sent me the ionic.
So with that being said.. I'm not here to quote anything other than than
what I've experienced. Since I'm able to prove my experience.. There is
nothing more to say..

If your point is to tell me that I'm incorrect.. Like I said I've proven my
Point...



virdina

[Lwv26]

This is one form of looking for solutions.. However, considering the ongoing miss information.. Since I never said that they were being taken off the market..what I did state..fitbit told us that they are recalling the blaze.. People have to contact them.. So with this information..I would urge anyone problems to contact fitbit directly..

I'm from the school of dealing with companies head on.. That's why we pay the price we pay for products.. I speak my experience and then share..my experience.. Since I can back up and prove my point.. No one can tell me otherwise.. I'm not the only person that had this experience.. 

[Lwv26]

@Dogess.. I got mine in January..I had problems like.. My face plate changes..to a different format all together..

My music player app wouldn't connect. During the charging as I picked the charger up.. Then the player would come on while in charging.. Plus the sync wouldn't connect.. 

Etc..all types of software issues.. Nothing to do with performance..like counting steps etc as mention in another post..

Good luck..

[Lwv26]

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@Dogess wrote:
Can you get it replaced any time I had mine less than 6 months and it is not accurate

Sent from my iPhone

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@Dogess.. I got mine in January..I had problems like.. My face plate changes..to a different format all together..

My music player app wouldn't connect. During the charging as I picked the charger up.. Then the player would come on while in charging.. Plus the sync wouldn't connect.. 

Etc..all types of software issues.. Nothing to do with performance..like counting steps etc as mention in another post..

Good luck..

[Rich_Laue]

If the Blaze has been recalled, this would be mentioned on fitbits blog, along with being in many places on the internet of which I can not find. Not even on fitbits news page. 

[Lwv26]

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@Rich_Laue wrote:

@Lwv26 your posting in the Blaze board, do you have a Blaze or an ionic? 

I know where I posted.. 

I asked if anyone experienced the various software programming problems with Blaze.

After contacting fitbit directly.. I was told they had recalls..on the blaze because of the same issues..

Therefore, they replaced my Blaze and gave me the Ionic..

[Lwv26]

Contact them directly..As I just the posted.. That my was replace with the Ionic..nit sure why the administrators are posting something else..

They can say what they want.. But I know my experience results ..so I would recommend doing the same.. I did notice..I don't see the blaze in their displays of their products..

[Lwv26]

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@JamesRule wrote:

Mine stopped working after only a few months.  This company is ridiculous!

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Contact them directly..As I just the posted.. That my was replace with the Ionic..not sure why the administrators are posting something else..

They can say what they want.. But I know my experience results ..so I would recommend doing the same.. I did notice..I don't see the blaze in their displays of their products..

[amethystjan]

I have only had this problem over the past couple of weeks, I have had my blaze quite a while, this problem only usually occurs when I have had an update installed.

[Rich_Laue]

The Blaze, like the Classic Ultra(my all time favorite), One(second favorite) Charge, Charge HR, and Surge have been retired. None of these models are now found in the Fitbit Store, and most are not going to be found in retail stores. 

The Blaze has been replaced, not recalled, by the Versa. Doing a search of the web. I see that the only mention of a Blaze recall are in your posts on this thread. 

[Lwv26]

Hi Rich, again.. we called fitbit.. I didn't do any blog or anything. Prior.. I originally went to post to see if anyone was experiencing my issues.. Instead I saw a lot of nothing.. No solutions..  So I just called fitbit. To my surprise I was told yes, their are a lot of problems.. With the device,.. Causing the the apps to nap function.. Software problems in general. So we're doing a recall. They apologized. So they said they were replacing them with the ionic.. I was asked what color....

I was asked if I would go without my fitbit until I received the new.. They said no..  Sent my iconic on Friday. I'm just waiting for the return packaging

I can say the following.. I spoke directly to Fitbit company..instead listening to blogs..

[Lwv26]

Hi Rich, again.. we called fitbit.. I didn't do any blog or anything. Prior.. I originally went to post to see if anyone was experiencing my issues.. Instead I saw a lot of nothing.. No solutions..  So I just called fitbit. To my surprise I was told yes, their are a lot of problems.. With the device,.. Causing the the apps to nap function.. Software problems in general. So we're doing a recall. They apologized. So they said they were replacing them with the ionic.. I was asked what color....

I was asked if I would go without my fitbit until I received the new.. They said no..  Sent my iconic on Friday. I'm just waiting for the return packaging

I can say the following.. I spoke directly to Fitbit company..instead listening to blogs..

 Furthermore, I can only share my experience.. To which I did.. Good luck..

[Lwv26]

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@Rich_Laue wrote:

The Blaze, like the Classic Ultra(my all time favorite), One(second favorite) Charge, Charge HR, and Surge have been retired. None of these models are now found in the Fitbit Store, and most are not going to be found in retail stores. 

The Blaze has been replaced, not recalled, by the Versa. Doing a search of the web. I see that the only mention of a Blaze recall are in your posts on this thread. 

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Hi Rich, again.. we called fitbit.. I didn't do any blog or anything. Prior.. I originally went to post to see if anyone was experiencing my issues.. Instead I saw a lot of nothing.. No solutions..  So I just called fitbit. To my surprise I was told yes, their are a lot of problems.. With the device,.. Causing the the apps to nap function.. Software problems in general. So we're doing a recall. They apologized. So they said they were replacing them with the ionic.. I was asked what color....

I was asked if I would go without my fitbit until I received the new.. They said no..  Sent my iconic on Friday. I'm just waiting for the return packaging

I can say the following.. I spoke directly to Fitbit company..instead listening to blogs..

 Furthermore, I can only share my experience.. To which I did.. Good luck..