Problems with Fitbit Blaze

[jsale]

I appreciate my wife getting me a Blaze, it seemed like a good idea at the time, but the dahsboard software has too many problems, it frequently stops syncing, and valuable data is lost or not collected at all. The fact that sooooo many others are posting similar problems indicates that Fitbit is not serious about delivering a quality product. I will look elsewhere for a better product in the future. The Garmin Vivosmart looks much more reliable for about the same price. As a researcher in data science I was hoping the data might be useful in some way, but unfortunately there are too many problems with it and it is unreliable for anything but a novel look every now and then. Why spend $200 for worthless data??

Moderator edit: Clarified subject

[Rich_Laue]

The blog i pointed to is written by fitbit. Until I see it announced by James Park I'm treating it as a rumor 

Thank you .

[Dogess]

You work for Fitbit right?  Else how can you spout this crap

[Rich_Laue]

How to: Identify a Fitbit Moderator or Employee 

[Lwv26]

You can go with your rumor news from a blog.. I'm going with what FB support told me and sent me. I'm obviously right. Because I'm waiting for their return packaging. !

[Lwv26]

Make sure you speak with their support.. Explain in detail your problems.. Since mind was purchased in Jan of this year.. I called on about 8days ago..I received mine on the 5/25

[JamesRule]

I have contacted Fitbit several times.  They do not care about people who bought the blaze.  As has been reported on my blogs and forums that the Blaze was plagued with problems.  The best they would do or me was offer me 25% the next Fitbit product that would likely malfunction in less than a year.  

[Rich_Laue]

I'm not sure which post to believe @JamesRule a few days ago you posted that your tracker is only a few months old.. 

[Dogess]

Why would I make this up

[Julia_G]

Hi, @Dogess, and others, no one is suggesting anyone has made anything up.  

If your Blaze is malfunctioning in any way, and you cannot fix it from advice from this Community, or by giving it a restart, then please do get in touch with Fitbit Customer Support.  They will be able to look into your individual circumstances and your Fitbit tracker, and will work out what is the best way of addressing your issue.  This will depend on whether or not your Blaze (or any Fitbit) is currently under warranty, what issues you are experiencing, and whether they are able to solve your problem or need to offer you a replacement, alternative device, or another offer.

Anyone currently using the Blaze who is NOT experiencing any issues can be confident that there is no recall of the Blaze.  If any users do experience issues with the Blaze, now or in the future, they can be confident that they can get help here in the Community, or for issues that the Community cannot help with, Fitbit Customer Support can provide support for the Blaze (or any other Fitbit), whether it is currently covered by warranty or if the warranty is expired.

This Community is mostly a peer-to-peer help forum where Fitbit users try to help each other with issues they may be experiencing, and it can be an excellent way of getting a quick fix to a problem.  Sometimes a more experienced user can give you a little tip that instantly gets you going again.  Unfortunately, sometimes only Customer Support can help.

All Fitbit users, and anyone else, can always get in touch with Fitbit Customer Support for further clarification, for warranty support, or for any other information or help not available in the Community.

Full contact details of Customer Support, by phone, email, chat, twitter, facebook etc are available on contact.fitbit.com

I hope this helps and also puts an end to the discussion!

[Lwv26]

So I'm not sure of what  point or question.. I got my fitbit.. In January..

I began having problems with the apps not working..

I purchased my fitbit through QVC.  when I called they patch through their support department that works directly with fitbit..

Fitbit told both the qvc support team and myself.. That there are so many issues with the.Blaze..as a result Fitbit will be issuing a recall..

Forgot has no interest in taking back the Blaze devices.. 

Because they have no use..

For them.. Fitbit then sent me a ionic.. The choice I was given by fitbit was the color.. 

Did I have an extended warranty..yes..Because of the issues they called fitbit and had me explain the problem with my device.. So both QVC and myself.. Were told that by Fitbit that they will be doing a recall. Besides tge message boards google problems with the Blaze..tge bottom line is I'm sitting with my Ionic just called fitbit..about the return packaging for the blaze.. I was told to keep the device because they don't want them back..the blaze would sit in thier warehouse. so these folks Cam day what they want..But I'm still sitting with my Ionic.. courtesy of Fitbit!

moderator edit: capitalization, puncuation

[JamesRule]

If the post says that I purchased my Blaze a few months ago that is a mistake.  I am pretty sure that the Blaze has not been sold for several months if not a year or more.  I only used my Blaze for a few months.  Recently, I tried to use it again.  I no longer had a charge.  I would not take a charge.  I was told that I would have to update the unit for it to take a charge.  That is hard to do when it has no charge.  I went has far as to buy a new charger.  That did not work.  I am sure there is some type of simple solution.  However, I get no help from  Fitbit

I have a blaze.  I set it up.  I stopped wearing it because I like to wear a normal watch.  I started using my Flex then my Alta then my Flex 2.  I decided that I wanted to try my Blaze again.  The battery had died and I could not recharge.  So, I wore it for a few months when I first got it.  I then returned it to the box it came with unit recently.  Therefore, I used it for a few months.  I did not buy it in the last few months!

Moderator edit: Merged posts

[Lwv26]

As I'm not surprised.. But yes there are still selling..

I noticed my problems in March..
My Blaze was Jan of this year.. So yes it was a few months for me..

Although, I contacted QVC, who had to contact Fitbit..because QVC, was
going to take a hit for something that was beyond their scope.
It's vender to vender I'm thinking.. If the Vender doesn't choose to
complain.. Then Fitbit gets away.. But one of my employees, recently
purchased his from best buy..

Had problems as well... Best took his in a sent it out to fitbit..at least
that's what they told him..who in turned mailed his back within 2weeks
saying they couldn't find anything wrong.
But google problems with Blaze..
Review everything thoroughly.. Not just immediate response..

See what you come up with..
But like I said, QVC called fitbit with me on the line..
who stated there will be a recall..

They also told us to keep the Blaze. Because fitbit, doesn't want a
warehouse of them sitting around..QVC certainly didn't want them..
QVC is one of those vendors that will not tolerate nonsense..
Besides..
Don't know what else to say.. I've given as much info as I could..
Maybe these customers service blogs should report all the issues.. That
customers are having..

Good luck to you..
But I'm done with this fitbit community..!!

virdina

[KateFitbit]

@Lwv26  As I mentioned, in my previous post, Blaze has not been recalled. I am not able to find a case associated with your account. Could you kindly PM me with any case details. I'll like to investigate and provide feedback to anyone you spoke with. Thank you. 

[Aclobos]

@KateFitbit, is it possible that Lwv26 blaze was cover by her extended warranty? I know the extended warranty from Best Buy is covered by Best Buy, they will not contact Fitbit for warranty issues. 

[KateFitbit]

@Aclobos I couldn't speak to that, but it would be worrisome if an organization outside of Fitbit was telling consumers a device was recalled. 

[joegnsx]

Im  also not at all satisfied with Fitbit--my Blaze is now 14-months old and acting up in many ways that make it a pain to use and all I get from them is 25% off a new one--so very expensive for something that lasts 14 months--no way

[Aclobos]

@joegnsx, sorry your experiencing so many problems with your blaze, go to the blaze forum. You can post what kind of problems you are having with your blaze and someone who has experienced your problem may have a solution for you to correct your blaze problems. There are a lot of good advice you can get. 

[Iffer]

In the USA the warranty is for one year. Past 12 months even when they know they sold you a defective product they will not help you at all. Mine is 18 months old. They offered me a laughable 20% discount to buy another of their terrible products.  Never again! Contact them before your last 6 months runs out. Hopefully the replacement will last but I doubt it.

[Rich_Laue]

@Iffer you could have bought an AW and when it broke, you will be charged 80% of the cost to replace it. 

Legally Fitbit does not have to offer anything.

Instead of sending the watch out for repair, you paying full price minus 20% to have the watch repaired, Fitbit simply says, here is 20% off.and you can get a brand new watch for the cost if a repair.

I personally do not see what is laughable here..

[Iffer]

Rich,

What is laughable is that I would ever spend another $200 less 20 percent on a crappy product that doesn't work correctly or last. I will move on to a Garmin. I will never spend another dime of my money with this company. What's more I tried the help forum and a moderator removed my post stating that it was cross posting. I only posted it once. The truth is they removed it because they didn't like what I said. This company and their website moderators are unethical. Things like this have a way of working themselves out as consumers get sick of being duped and move on to better products and standards. Either Fitbit will start doing the right thing or the company will sink.  This watch should have lasted more than 18 months.