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Purchased faulty blaze

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‎10-22-2016 23:01

‎10-22-2016 23:01

Hi I purchased a blaze I have contacted fit bit Au and fit bit contact page and also sent face book message all I have been told is I will hear back from fit bit.
I have already told Fitbit that I have done all trouble shooting possible but my "brand" new blaze will not charge I'm not impressed with the lack of support from this company especially after looking on this site and seeing how many others have had the same issue - I am still waiting to hear what is going to happen about the faulty product I have purchased from you
Looking forward to some response regarding how this matter is going to be corrected.
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‎10-23-2016 00:20

‎10-23-2016 00:20

I'm sure they will get back to you soon.

 

The normal procedure is that if a problem can't be fixed and you are still within the warranty period then they will offer a replacement. The full terms can be found at www.fitbit.com/returns

 

 

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‎10-23-2016 00:32

In response to SteveH

‎10-23-2016 00:32

Avail on the warranty. I had to do that 5 months in on my phone when the display screen fudged up to a point where it was unusuable, unless you were a ninja. 

Owns both an Alta and a Blaze. Crew Commissioner for the LSPD (Los Santos Poilce Crew) in Grand Theft Auto Online (Xbox One). CEO of 666 Industries (Grand Theft Auto Online). Addicted to Member Berries.
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‎10-23-2016 04:32

‎10-23-2016 04:32

I had the same problem of my new blaze not charging but I found that if I left it charging in USB port and attempted to update it was able to use the power of the computer to complete the update and was then able to recharge normally. it's worth a try, let me know how you get on.

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