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Purchased new blaze watch

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‎04-18-2016 20:19

‎04-18-2016 20:19

Just a couple days ago got this new blaze watch and the screen isn't swiping to the left or right just up and down for notifications ! What should I do ? Return it?
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‎04-18-2016 20:44

‎04-18-2016 20:44

@SunsetRunner wrote:
Just a couple days ago got this new blaze watch and the screen isn't swiping to the left or right just up and down for notifications ! What should I do ? Return it?

Try doing a hard restart of your tracker first. Check out the process here:
https://help.fitbit.com/articles/en_US/Help_article/1186

 

Let us know if this works or if you still have trouble getting it to swipe.

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


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3 REPLIES 3

‎04-18-2016 20:44

‎04-18-2016 20:44

@SunsetRunner wrote:
Just a couple days ago got this new blaze watch and the screen isn't swiping to the left or right just up and down for notifications ! What should I do ? Return it?

Try doing a hard restart of your tracker first. Check out the process here:
https://help.fitbit.com/articles/en_US/Help_article/1186

 

Let us know if this works or if you still have trouble getting it to swipe.

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


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‎04-18-2016 21:17

‎04-18-2016 21:17

Thank you it worked!
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‎04-21-2016 06:07

In response to SunsetRunner

‎04-21-2016 06:07

Hello @SunsetRunner welcome to the Blaze family! 🙂 I'm glad to know that the advise from @Collin1000 was helpful and you are back on track! Woman Wink

 

Hope to see you around more often! Cat Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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