(RESOLVED) 9/3 - Received Classic Sleep rather than Sleep Stages

[MatthewFitbit]

9/7 Update:

Thanks everyone for your patience while we investigated this issue. We acknowledge there was an abnormally high number of users not receiving sleep stages since this past weekend. Our team has confirmed this issue has since been resolved. It's still possible for users to receive the simplified sleep patterns due to the reasons mentioned in this help article. Thanks again for your patience and understanding.

9/5 Update:

Hi, everyone! We are expecting a fix for this will take a few more days. This means you should anticipate receiving the classic sleep patterns for the coming days. Our team is working hard to get everyone their Sleep Stages back! We know how important this feature is and hope to have it resolved soon. Thanks for your patience and understanding. 

9/4 Update:

We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?

A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?

A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?

A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?

A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.

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We are aware of an issue that resulted in some Blaze users receiving Classic Sleep graphs rather than Sleep Stages over the past few nights.

We apologize for the inconvenience, and our team is looking into this to prevent it from recurring.

[SunsetRunner]

I'm having the same issue (no sleep stages) the last 3 nights on my Blaze and wife on her Alta HR.  When will this issue be resolved?

[Kathy_allison]

I'm also having this problem. Have had classic sleep results for the last 3 nights.

[SunsetRunner]

Hi there,

this has happened for the the last three nights for me. I've restarted the blaze and made sure it's fully charged etc. Is this going to be fixed any time soon?

laura

[Starb]

Mine has stopped working despite "complying with all requirements". Heart rate looked wrong (too low. 136 max.vs 160-165) on last bike ride. Only had it 8 months but is the Fitbit broken?

[JKA73a]

Same here, 3 nights of simplified sleep tracking.  I've got a brand new Charge 2. Really annoying.

[Mazco]

Oh dear. I I spoke too soon. 

Yesterday I posted a comment saying that it was all working for me but that I was one of the lucky ones as the problem still clearly exists.

This morning I wake up to find that it hasn't worked but gone back to the old style recording.

The error message that Fitbit told us about us hysterical. It is there but I think many have missed it. It tells me that Sleep stages didn't work and to click here for more info. I did only to find a list of possible reasons as posted on here dozens of times. I was expecting "the reason" not a list of suggestions. This is not my idea of an error message. 

I did exactly what I've done every night so clearly all their suggestions don't help. 

Well done for solving the problem Fitbit 

[SunsetRunner]

Mine is still doing this. When do you think the issue will be sorted. Thank you 

[Maximus06]

I have a Fitbit Alta HR and my sleep stages have not been analysed for the last 3 nights. This post is flagged as having a solution but I cannot find that solution. Please let me know how to fix this problem. Thank you... 

[Moxley]

Yep - I've had 3 nights without sleep stages being recorded... what's wrong?

[Bryony46]

Same issue here. Very worrying to hear it's an issue that Fitbit need to resolve. I've already been waiting since June for them to fix the issue with GPS not working on Fitbit Blaze so I'm concerned it may be months before this is fixed too. They really shouldn't be marketing this product as having these features if they can't deliver them. 

[DarloJo]

I've had this problem for the last three nights - it's reverted to the old tracking instead of new.

Bit disappointed that there's yet another software glitch on an expensive product, after we had the 'runs not appearing in activity log' bug for over a month...

[SunsetRunner]

Yep me too. Do you also have a blaze?

Sent from my iPhone

[SunsetRunner]

Agree totally. It's so frustrating

Sent from my iPhone

[Eswiley2]

Happening with my Charge 2 for the last three nights. 

[RickyBee]

Hey Fitbit, my Blaze sleep tracking is still FUBAR!

Third night not working right.

Maybe the software engineer who broke it doesn't work weekends?

[Just-Jen]

Same here - past three nights. Very frustrating when you buy a product for a specific feature and it breaks. Come on FitBit - get on this please!!

[Mtrl2017]

My blaze has been doing this since Friday. I have tried everything (restarting watch, reinstalling app, cleaning sensors) and nothing works,

Please fix this before I switch to another brand!

[Kraken2015]

Mine started doing this three nights in a row. What is going on Fitbit?

[tboll01]

It appears that their "solution" is that they are AWARE of the problem.  I guess that is progress.  They usually just deny it and tell you to reset your watch and/or wear it further up your arm.  

[HACS]

I also am receiving the old sleep logs. It first happened on August 25 then back to the detailed log. Then again on the morning of September 2 ad every day since. I didn't change anything settings and am not wearing it any differently than before. I tried rebooting. Didn't help.