(RESOLVED) 9/3 - Received Classic Sleep rather than Sleep Stages

[MatthewFitbit]

9/7 Update:

Thanks everyone for your patience while we investigated this issue. We acknowledge there was an abnormally high number of users not receiving sleep stages since this past weekend. Our team has confirmed this issue has since been resolved. It's still possible for users to receive the simplified sleep patterns due to the reasons mentioned in this help article. Thanks again for your patience and understanding.

9/5 Update:

Hi, everyone! We are expecting a fix for this will take a few more days. This means you should anticipate receiving the classic sleep patterns for the coming days. Our team is working hard to get everyone their Sleep Stages back! We know how important this feature is and hope to have it resolved soon. Thanks for your patience and understanding. 

9/4 Update:

We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?

A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?

A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?

A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?

A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.

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We are aware of an issue that resulted in some Blaze users receiving Classic Sleep graphs rather than Sleep Stages over the past few nights.

We apologize for the inconvenience, and our team is looking into this to prevent it from recurring.

[AJ89]

I have tweeted at them 3 times about different issues that are causing consumers trouble.  It hasn't worked though. They even sent me a new blaze, but I'm still having problems with syncing and sleep stages. I now have a Samsung s8 and it drains the battery. I'm so frustrated with fitbit! They now have this new watch coming out and I have no faith that it'll be able to perform it's basic functions when the Blaze can't and it's been on the market for so long. 

[Nrobins12]

I took one for the team and tweeted at them, will update if they respond 🙂

[tholland79]

I'm in the same boot.  My Blaze has tracked my sleep stages since I got it about 2 weeks ago, but starting this past Friday night, it reverted back to the basic tracking.  I need the sleep stages tracking which is why I bought this instead of the Charge 2 HR.  I tried restarting the Blaze, but haven't tried reinstalling the app yet.  I assume this is a software glitch since there are many with this problem and it seems to happen around a recent Android update.  Any feedback from the Fitbit community?

[Mthomas0604]

I've been having the same issue since Sat. Along with a random inaccurate synch with my Aria scale saying I had lost 5lbs. Whould be nice if that were true...at any rate sounds like I'm not alone with this problem - I hope Fitbit solves it soon as it's helpful data for me.

[airhound]

for three days same problem

[KateRas]

You mention that you are looking into how to prevent problem from recurring... but how do we those of us impacted by it fix it now? If you don't yet have a fix, when can we expect one?

[Timgilp]

It is a true conundrum and mystery as to how this is playing out. My wife has had a slightly superior air about her for the last couple of months as her fitbit has behaved itself. Guess what ? she is having the same problem now in it showing sleep pattern but not stages - nothing changed at all. Last night i too had the same problem. Maybe we just have to accept that these things are tempremental - sometimes working perfectly, others not. 

[RickyBee]

All we can do is guess and wonder because Fitbit doesn't see fit to keep their users informed of what, if anything, is being done.

[Beezy1978]

Sorry, but I shelled out too much $$$ to accept that my device (which once worked perfectly) will only now work sporadically. That is WRONG.

[FloridaTerri]

I too bought a new Samsung GalaxyS8...my fitbit would keep a charge for 5 days at a time until I got my S8, now it barely holds a charge in a 24hr period.



Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[TerriLeeNC]

I'm glad to know I'm not the only one!  Will this be fixed?

[Bobgillan]

Mine has only recorded simple sleep for the past 5 nights now. I've adjusted where I wear it and it's tightness for the heartbeat, but to no avail. 

Before Wednesday, it has been recording full sleep stages almost every night since I got it. 

[Marmara]

I have been having this issue since Saturday September 1st. I shutdown and reopened and am still having the same problem.  This has been the third time this has happened.  Please fix ASAP.  

[Bobgillan]

Why is it obvious they can fix it instantly? Looks like it's a software bug that they'll have to find, write a patch for, and then send out. The message fitbit posted at top stating there's a glitch was only written yesterday.

[Poodlemama]

My sleep stages did not work Saturday or Sunday, but it worked last night!  Thank you!

[Mike.nuclear]

I don't think it's obvious but i do think they are not working hard to resolve as they say they are working to prevent recurrence.

[BarbB61]

This is not a new issue... I noticed other posts dating back to the Spring where this issue has been reported before. Not sure why it happens to some and not all users.

[Mrbond]

In addition to my issue with the sleep function my calander notifications has not worked at all even though I have gone thru all the DIY solutions.  My text notifications have been working though (iPhone 6 plus).  I have considered returning this and telling anyone I know how lousy their customer support is (I have had other issues which after contacting their customer support proved to be useless and solved it myself) and now they'll try and sell the public the new Iconic, I will definitely get the word out thru my family and friend network interested in smart watches.  Stay away from Fitbit folks.  

[Judsap]

I've had the same issue for the past few nights. 

[JohnnyS]

I have the same issue, I have never gotten the sleep stages on my Blaze.  I've tried it all, but no luck.