(RESOLVED) 9/3 - Received Classic Sleep rather than Sleep Stages

[MatthewFitbit]

9/7 Update:

Thanks everyone for your patience while we investigated this issue. We acknowledge there was an abnormally high number of users not receiving sleep stages since this past weekend. Our team has confirmed this issue has since been resolved. It's still possible for users to receive the simplified sleep patterns due to the reasons mentioned in this help article. Thanks again for your patience and understanding.

9/5 Update:

Hi, everyone! We are expecting a fix for this will take a few more days. This means you should anticipate receiving the classic sleep patterns for the coming days. Our team is working hard to get everyone their Sleep Stages back! We know how important this feature is and hope to have it resolved soon. Thanks for your patience and understanding. 

9/4 Update:

We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?

A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?

A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?

A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?

A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.

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We are aware of an issue that resulted in some Blaze users receiving Classic Sleep graphs rather than Sleep Stages over the past few nights.

We apologize for the inconvenience, and our team is looking into this to prevent it from recurring.

[RickyBee]

I guess because if I were the one making a change to Fitbit code that would affect so many users, I would create a restore point or image before I made the change. Wouldn't that kind of be a basic precaution? That way if there were unintended consequences it should (at least in theory) be possible to roll back to the previous configuration. I could be wrong of course.

I just don't sense any urgency here. There have been few official updates other than to say they are aware of the issue. That's all vague. From other users past experiences I feel justified in being skeptical that they have any clue what is causing this issue. With no idea what's causing it, of course they can't tell us when it will be fixed.

[CarrieG83]

Same thing here. My blaze has only done the classic since Saturday. Kinda bummed. Hope it gets fixed soon!

[Marefran]

Please let us know when thianSleep Stages issue is fixed? This is why I bought the blaze specifically over others 

[Vkemrick]

Please fix this issue. Not happy.

[maga1]

Still have classic sleep pattern. Was the issue resolved. Just purchased the blaze 9/3/17. I also can not fill the notification vibration . Is there any way to increase the vibration? 

[Spidermommy66]

This too happened to me over the weekend. It went back to the old sleep version on my Charge. I like the new version with the REM info. I logged out and back in, still has old version. What made the new version revert back to the old sleep version without any prompt or updates?? How can I get the new version back?

[Hailstone]

As of last night.  I had this same issue with my Charge 2.  

[KraKree]

Same here since last Friday. I had delete a lot had since February. Already contacted Fitbit. Others are having problems on their end. Not only Blaze is having the problem Charge 2 same thing. 

[jknight]

Since the inception of the sleep stages this has been an ongoing and revolving problem that the support will tell people to do this and do that and eventually someone from Fitbit acknowledges it is their a problem they are aware of it and are working to fix it.  So far it gets fixed and comes back over and over.  When it works I get information that I need for working with my doctor on my sleep issues.  When not working, well that is another story.  I still use my fitbit for tracking my daily physical activities, but I am very disappointed that this problem keeps coming back.  Hopefully they will get the real fix and maybe once a year a glitch?  Can't expect computer software these days not to be full of problems.

[Beavis]

I've experienced the same problem.I updated my app and iOS, Reread instructions on how and where to wear the watch and still have simplified sleep data. 

[Dap113]

My charge 2 has the same problem 

[MatthewFitbit]

9/4 Update:

We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?

A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?

A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?

A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?

A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.

[RickyBee]

Thanks.

Regular updates will always help.

[PeteRow]

Please post when corrected 

[labbeast]

Yeah it's kind of a shame b/c other than that it's a great toy. I've just resided to the fact that it's not gonna happen.

🙏🙏

[QU_KY]

I have reconnected to my Charge 2 as instructed but am still seeing 'simplified' sleep tracking.

[LuisaMiranda]

I'm having the "lack of sleep stages" problem with my Alta HR. Does your explanation above also apply? 

Will we be informed that the bug has been fixed?

[MatthewFitbit]

@LuisaMiranda Yes to both questions - keep an eye on this relevant thread on that product board.

[strider026]

Have reported sleep stage issues in the past. I was able to get mine working by resetting the tracker. The last 2 days it has not worked properly. It does not record the stage. Just time asleep and awake, and inaccurately.
Just turned off the Blaze and turned it back on to see what happens.

I have informed them in the past the web page shows my lifetime steps, floor, mileage, but not my daily best. They have been informed that goals can't be reset on the website.

Nothing has been fixed. When I do get a response from a moderator, it is in answer to questions I have not asked. My questions go unanswered.

I was looking for a sale this weekend to get my brother and his sons, surge 2 s. Now I don't know.

Is the Apple watch dependable?

[strider026]

Someone on here said to check google for a message board on fitbit problems. Have you checked it out.