(RESOLVED) 9/3 - Received Classic Sleep rather than Sleep Stages

[MatthewFitbit]

9/7 Update:

Thanks everyone for your patience while we investigated this issue. We acknowledge there was an abnormally high number of users not receiving sleep stages since this past weekend. Our team has confirmed this issue has since been resolved. It's still possible for users to receive the simplified sleep patterns due to the reasons mentioned in this help article. Thanks again for your patience and understanding.

9/5 Update:

Hi, everyone! We are expecting a fix for this will take a few more days. This means you should anticipate receiving the classic sleep patterns for the coming days. Our team is working hard to get everyone their Sleep Stages back! We know how important this feature is and hope to have it resolved soon. Thanks for your patience and understanding. 

9/4 Update:

We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?

A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?

A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?

A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?

A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.

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We are aware of an issue that resulted in some Blaze users receiving Classic Sleep graphs rather than Sleep Stages over the past few nights.

We apologize for the inconvenience, and our team is looking into this to prevent it from recurring.

[Rich_Laue]

Why not check the Fitbit board, or the first post in this thread? 

[JohnnyS]

What makes you think that I did not?

[strider026]

Obviously, since we are on the fitbit message board we have checked it.

My statement concerning problems reported that have not been addressed for months, still stands.

[strider026]

Sorry. It was Amazon not google

[MatthewFitbit]

@strider026 The bug discussed in this thread just emerged over the past few days. If you had trouble with the feature prior to this bug, it's definitely not related to what is currently preventing Sleep Stages from appearing. Once the bug is resolved, you can open a new thread or contact Support if you still need help.

[KraKree]

For your question on the Apple it has it's flaws but of those who has a Apple I had read it is not compatible with Android. Fitbit has responding apologized and said they are working on the problem 

[KraKree]

Thanks Matthew

[KraKree]

Do not understand 

[KraKree]

No I didn't I was check within the 

Fitbit website 

[Shirkey]

Would the sleep data from the last 3 nights be recovered when the bug is fixed? Didn't see that in FAQ..

[KraKree]

Wish I can tell but I cannot I am in the same situation as you I am not one of the moderators. Interesting question though. 

[LynnKi]

My sleep stages worked last night but did not recover the data from the two previous nights where it only displayed "classic" sleep data. So my guess is that it won't convert the past nights to sleep stages.

[Countrygirl66]

Thank you, Fitbit, for posting this status update. Glad to know it's not just my Blaze. 

[DancefitAnnie]

Thank you, Matthew, moderator.

[Bertierossi]

I asked but they said they didn't know as the bug isn't fixed.
--
Regards Robert Day

[JulietBau]

Thanks for this update. Hoping it gets fixed soonest! I am thinking of not
wearing my blaze while sleeping in the meantime as I get stressed and
depressed when I see my very short sleep duration

[leakypipe]

This is now happening to me for the last 4 nights....is there a fix?

[Timgilp]

Still remains a problem for me . Simplified sleep stages only last night . 

[Timgilp]

They must have very good people at Fitbit . My wife's sleep stages worked fine last night ! The problem is so random I don't know how they will find a pattern to understand what could be wrong . Anyway let's hope it's sorted soon . This thread was started months ago though so I am not hopeful 

[miarenwall]

Hello! I am having the same issue with the sleep stats! Two nights now been like this. Hope it gets fixed soon. I miss my sleep stats. Do I need to restart the Blaze for it to work, or just wait for the app to fix the bug?