(RESOLVED) 9/3 - Received Classic Sleep rather than Sleep Stages

[MatthewFitbit]

9/7 Update:

Thanks everyone for your patience while we investigated this issue. We acknowledge there was an abnormally high number of users not receiving sleep stages since this past weekend. Our team has confirmed this issue has since been resolved. It's still possible for users to receive the simplified sleep patterns due to the reasons mentioned in this help article. Thanks again for your patience and understanding.

9/5 Update:

Hi, everyone! We are expecting a fix for this will take a few more days. This means you should anticipate receiving the classic sleep patterns for the coming days. Our team is working hard to get everyone their Sleep Stages back! We know how important this feature is and hope to have it resolved soon. Thanks for your patience and understanding. 

9/4 Update:

We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?

A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?

A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?

A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?

A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.

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We are aware of an issue that resulted in some Blaze users receiving Classic Sleep graphs rather than Sleep Stages over the past few nights.

We apologize for the inconvenience, and our team is looking into this to prevent it from recurring.

[Bristol1973]

I am having a problem with my AltaHR not showing sleep stages for the past 4 nights. Is there a problem with the AltaHR?

[GrumpyCyclist]

My wife has a Charge 2 and she was only getting simplified sleep info for a few days. Last night hers was back to normal, my Blaze still only showing simplified.

It is all a bit ridiculous that when there's there's been no firmware update for months that this should just suddenly start. Obviously the issue must be at Fitbit's end on their servers somehow. My question is why we have to rely on those anyway? I can pick up a fitness tracker on eBay for £20 hours that will give sleep stage info and not need to communicate with any servers anywhere to do it. Surely the phones are powerful enough to do this themselves then just post the info back to the Fitbit server?

[Beavis]

My sleep stages registered last night after not working for 3 days 

[Sarah_Tapp]

Same here.  Sleep not recording and now step count not moving. Been stuck on 7999 steps for the past 4 hours and I've moved! 

[Bryony46]

davidf100010, if you want to return your tracker it's worth seeing what rights you have under consumer protection laws in your country. For instance, in the U.K., the Consumer Rights Act requires goods to meet the description given to the buyer. Fitbit Blaze doesn't do this as numerous features advertised aren't available when you've bought the product. 

[Judsap]

My Fitbit blaze seems to be working fine today.

Sent from my iPhone

[JohnnyS]

Mine does everything except track sleep states. It can't seem to track my
heart rate well enough at night.

[MTRREF]

Thanks for the update. Good luck on fixing the issue!

[Beezy1978]

Yayyy! Here's hoping that's progress! 😃

Go, FITBIT!

[AlessFitbit]

Hi, everyone! We are expecting a fix for this will take a few more days. This means you should anticipate receiving the classic sleep patterns for the coming days. Our team is working hard to get everyone their Sleep Stages back! We know how important this feature is and hope to have it resolved soon. Thanks for your patience and understanding. 

[FSE67]

My Blaze quit showing sleep stages on 9/2/17.  I'm glad you are aware of it and working on it.

[KraKree]

Same here my friend been out since Friday 

[Beezy1978]

Oh, goodness. It's that broken? I'm very appreciative of the update, dear!

Is there a chance it may be fixed sooner?

I truly love my FitBit Blaze. 

I just miss my sleep stages. 😘

[KraKree]

Always hope that what Fitbit been saying just passing the Word. 

[bee247]

My sleep stage which worked for the night of 4/9 (showing REM, light and
deep sleep yesterday morning) now shows a classic look this morning.
However, my sleep stage of 3/9 (which showed a classic look yesterday) now
showed REM, light and deep sleep.

Very interesting indeed!

And my sleep stage last night still showed the classic look. Hopefully
these observations will help Fitbit management with their bug.

[Wilwaters]

Thanks! google was only pulling up the blaze one. Thought that was the case.

[Judsap]

I don't track my heart rate.

Sent from my iPhone

[Mdhfulspec]

This is also happening on the Alta HR - when will this be fixed?

[Colinm39]

Mine was OK when I synced this morning.. I looked to examine the problem as reported on the main web page and today's sleep stages reverted as I looked at it. Yesterday's was OK when I tapped it..

Fitbit, thanks for warning us....

[LynnKi]

Mine worked yesterday and now not working again---only showing classic view. How can it take so long to figure out??!!