09-03-2017
09:44
- last edited on
09-07-2017
10:32
by
AlessFitbit
09-03-2017
09:44
- last edited on
09-07-2017
10:32
by
AlessFitbit
9/7 Update:
Thanks everyone for your patience while we investigated this issue. We acknowledge there was an abnormally high number of users not receiving sleep stages since this past weekend. Our team has confirmed this issue has since been resolved. It's still possible for users to receive the simplified sleep patterns due to the reasons mentioned in this help article. Thanks again for your patience and understanding.
9/5 Update:
Hi, everyone! We are expecting a fix for this will take a few more days. This means you should anticipate receiving the classic sleep patterns for the coming days. Our team is working hard to get everyone their Sleep Stages back! We know how important this feature is and hope to have it resolved soon. Thanks for your patience and understanding.
9/4 Update:
We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:
Q: Is there something wrong with my tracker? Does my tracker need to be replaced?
A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.
Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?
A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.
Q: Do I need to contact Fitbit to get this resolved?
A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.
Q: When will I see Sleep Stages again?
A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.
We are aware of an issue that resulted in some Blaze users receiving Classic Sleep graphs rather than Sleep Stages over the past few nights.
We apologize for the inconvenience, and our team is looking into this to prevent it from recurring.
09-06-2017 20:56
09-06-2017 20:56
Seems to be fixed 👍 Now i receive again the sleep stages as I dis before👏👏👏
09-06-2017 21:34
09-06-2017 21:34
09-06-2017 21:51
09-06-2017 21:51
I see that this issue is tied to a thread for the Fitbit blaze. I am having the same issues with my charge 2 HR showing simplified sleep data since September 2. Is this an issue for all Fitbit users?
09-06-2017 23:38
09-06-2017 23:38
09-07-2017 00:20
09-07-2017 00:20
@SouthDakota wrote:I see that this issue is tied to a thread for the Fitbit blaze. I am having the same issues with my charge 2 HR showing simplified sleep data since September 2. Is this an issue for all Fitbit users?
The issue affects users of the Blaze, Alta HR and Charge 2. There is a thread similar to this one in the Charge 2 forum if you'd prefer to follow that one but the updates from fitbit in the first post of the thread will be the same in each
09-07-2017 01:54
09-07-2017 01:54
Worked ok for me last night on Alta HR after 2 nights classic sleep. Thanks 👍
09-07-2017 01:56
09-07-2017 01:56
Worked ok for me last night on Alta HR after 2 nights classic sleep. Thanks
09-07-2017 03:36
09-07-2017 03:36
I bought an Alta HR Fit bit on Sunday 6th August 2017 on the understanding that I would be able to track my sleeping patterns. This function has never worked and, after several exchanges of emails with the support team, I am now informed by them that this is an ongoing issue that is affecting other customers as well but that "we don't have a timeline for it to be fixed". If this is the case, why is Fitbit continuing to market this product which is not fit for purpose? The advice to "check for an available firmware update for your tracker from time to time" is not a satisfactory response for a product that cost £129:99. I still have time to return my Fitbit Alta HR. Which model of Fitbit can I replace it with that actually does what it claims to do.
09-07-2017 03:44
09-07-2017 03:44
09-07-2017 03:46
09-07-2017 03:46
The sleep stage seems to be working on mine this morning. The past ones I had deleted probably should not have but did. How about anyone else?
09-07-2017 03:52
09-07-2017 03:52
I'm still getting classic only. 😑😑
09-07-2017 03:52
09-07-2017 03:52
What did you do? I was told to look out for firmware updates but no idea how to install (?) these? Mine is an Alta HR Fitbit.
09-07-2017 03:55
09-07-2017 03:55
@SusanMary the problem has been on the fitbit servers so if it is fixed then there is nothing you need to do.
09-07-2017 03:59
09-07-2017 03:59
Thanks. I'll keep my fingers crossed and see what happens tonight.
09-07-2017 03:59
09-07-2017 03:59
Received my sleep stages this morning.
09-07-2017 04:09
09-07-2017 04:09
Worked for me too last night. Great stuff
09-07-2017 04:10
09-07-2017 04:10
not for me but did for my wife !
09-07-2017 04:11
09-07-2017 04:11
I'm still only getting the basic sleep details on my Fitbit Alta HR. Very frustrating!
09-07-2017 04:11
09-07-2017 04:11
My Blaze is back to normal sleep stages last night. I never paid attention to firmware versions. My Blaze has version 17.8.401.3.
I thought the issue was on fitbit's servers or in how they massage user data to present it properly. \\
Anyway, sleep stages seem to be working again and hopefully will stay working.
09-07-2017 05:21
09-07-2017 05:21
This started working since yesterday night, thank you FitBit team.