(RESOLVED) 9/3 - Received Classic Sleep rather than Sleep Stages

[MatthewFitbit]

9/7 Update:

Thanks everyone for your patience while we investigated this issue. We acknowledge there was an abnormally high number of users not receiving sleep stages since this past weekend. Our team has confirmed this issue has since been resolved. It's still possible for users to receive the simplified sleep patterns due to the reasons mentioned in this help article. Thanks again for your patience and understanding.

9/5 Update:

Hi, everyone! We are expecting a fix for this will take a few more days. This means you should anticipate receiving the classic sleep patterns for the coming days. Our team is working hard to get everyone their Sleep Stages back! We know how important this feature is and hope to have it resolved soon. Thanks for your patience and understanding. 

9/4 Update:

We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?

A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?

A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?

A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?

A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.

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We are aware of an issue that resulted in some Blaze users receiving Classic Sleep graphs rather than Sleep Stages over the past few nights.

We apologize for the inconvenience, and our team is looking into this to prevent it from recurring.

[RunDMC11]

I have a Charge 2 and it is not working on my device either. Are you only working on fixing it for the Blaze?

[SteveH]

@RunDMC11 the bug is affecting the Charge 2, Alta HR and Blaze. There is a similar thread to this in the Charge 2 forum. You can get the latest updates from fitbit in the first post of either thread. The thinking is that when it's fixed for one, it will be fixed all three fitbits.

[RunDMC11]

Awesome! Thank you!

[jjsims]

Again can we please get a toggle to go between classic & stages.

Jason

[KraKree]

On that you would have to write to Fitbit I am not from Fitbit forgive me if I gave you that idea. I had given who I was from the beginning I was on this Forum due to the battery question. 

[KraKree]

That is a question I can not answer. Hopefully the moderate Matthew can answer that. News to me that Charger HR2 had the same problem. 

[Dhywb]

I had the issue with sleep stages on Thursday and Friday last week, then again today:(

[SunsetRunner]

thank you for making this a top priority!

[fara1903]

Yes the same thing happened to me last night. Guess have to wait for a fix.

[SunsetRunner]

Haven’t seen sleep stages since last Friday, so September 1st, my Fitbit stopped displaying sleep stages. Just posting here so I get notifications from the rest of Fitbit users how they are doing.  

[KraKree]

Still waiting until they fix it. I believe they know there is a problem. There was a moderator on informing on the problem of what they knew at the time. 

[KraKree]

Is this the first time it has happen. Others have said as I went out since last Thursday or Friday. 

[KraKree]

Thanking me is not necessary. I am like you waiting for the sleep stage to be fixed on my Blaze. 

[KraKree]

Well you seemed to be bless than those of us here. Others reported that they have not seen sleep stages since Thursday last week or longer. 

[KraKree]

Well giving a heads up that others been affected so my friend you not alone. Who referred you to me? 

Just like you waiting on my Blaze to be fix. 

[TerriLeeNC]

It's September 6 - I still only get simplified sleep data on my Alta HR.
Happy for all you users who've got back your detailed sleep data - I'm
still waiting!

[KraKree]

For those who may have got it back happy for them. The sleep stage I liked it. But I have not seen any reported if they got it back or not. 

[AjaySingh]

Good to hear that, not impacting majorly though.

[Tecam]

Same happened to mine & my wife's.

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@SunsetRunner wrote:

Haven’t seen sleep stages since last Friday, so September 1st, my Fitbit stopped displaying sleep stages. Just posting here so I get notifications from the rest of Fitbit users how they are doing.  

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[tomcgraves]

My Blaze stopped displaying sleep stages last Sunday night, and they returned last night. Oddly, my wife's Charge 2 didn't have this problem, and now that mine is fixed, hers is broken.